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provider. City may instruct Contractor when to conduct the audit in order for the <br />results to be available for use in preparation of a request for proposals or for other City <br />uses. City may also instruct Contractor to conduct an audit at a time that would <br />produce the most accurate Customer service information for a new service provider to <br />use in establishing service with Customers. In setting these audit dates, City will <br />establish due dates for Contractor providing routing and account information, and <br />later, the report, to City. <br />The route audit, at minimum, shall consist of an independent physical observation by <br />Person(s) other than the route driver of each Customer in City. This Person(s) is to be <br />approved in advance by City. The route audit information shall include, as a minimum, <br />the following information for each account: <br />For Residential Curbside Service Unit and Multi -Fan- Customers with Cart Service: <br />• Route Number; <br />• Truck Number; <br />• Number and size of Carts by waste stream (Refuse, Recycling, Organics) <br />• Cart condition; <br />For Bin and Roll -Off Customers: <br />• Route Number; <br />• Truck Number; <br />• Account Name; <br />• Account Number; <br />• Account Service Address; <br />• Account Type (Residential, Commercial, Roll -Off); <br />• Service Level per Contractor Billing system (Quantity, Size, Frequency, Waste <br />Stream); <br />• Observed Containers (Quantity, Size, Frequency, Waste Stream). <br />• Container condition; <br />• Proper signage; and, <br />• Graffiti. <br />Within thirty (30) days after the completion of the route audit, Contractor shall submit <br />to City a report summarizing the results of the audit. This summary shall include: <br />August 17, 2021 90 City of Santa Ana <br />