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Prepare relocation plans, relocation guidelines, relocation cost estimates, project area surveys and other specialized reports. Consultant's relocation services include, but are not limited to the following: General Relocation Services • Prepare and maintain a schedule of major activities and milestones for relocation. Upon City's written approval of the estimated cost, initiate the assignment in a timely manner. • Provide relocation advisory services. • Meet personally with each displacee to ascertain the nature and scope of relocation assistance required, to inform the displacees of their rights, and to explain the relocation process. • Prepare a weekly status report of relocation cases to be submitted to the City in a format approved by the City. • Document and log all contacts and activities. • Prepare and distribute informational brochures and other required notices. • Determine each displacee's eligibility for relocation; prepare an estimated timeline and list of benefits. All Notice of Eviction's (NOE) must be reviewed by the City prior to presentation to displacee. • Prepare "Relocation Claim Package" in accordance with City approved format. • Claim package must clearly identify the beneficiary of the claim (tenant or owner), benefit calculations per Caltrans standards, assignment of benefit forms signed by all parties and the consultant, W9 to match the name of the claimant as appears on the claim form. All claims must include the (NOE). • Relocation checks requested for pick up by consultant must be picked up by authorized personnel from City with a signed receipt. • Consultant must practice a system of "checks & balances" for delivery of relocation checks to recipients. It is suggested that checks be delivered by a different agent involved in negotiating with the claimant. • Conduct appropriate searches for relocation replacement sites and provide relocation site referrals to displacees • Obtain moving bids and prepare estimate of benefits. • Coordinate closely with Property Management consultant so that proper fencing, board up, utility shut-off and testing of lead and asbestos can begin immediately upon vacancy of the buildings. Residential Relocation Services • Prepare residential relocation claims and submit to the City for approval and payment • Personally inspect replacement dwellings and/or buildings and sites to determine if they are safe and meet sanitary regulatory requirements • Coordinate the move with displace • Prepare certification of abandonment and submit to the City City of Santa Ana RFP 21-075 Page Al -6