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Consultation Services and Support Tools <br />Credit Freeze and Fraud Alert Assistance <br />IDShield's investigators will provide the partidpant assistance with placing a credit freeze and/orfraud alerton their <br />credit reports in the eventof a breach orother identity theft incident. If their identity is stolen, the LPI will issue fraud <br />alerts to all three credit bureaus and with reporting agencies and creditors as needed. <br />24/7 Emergency Assistance <br />In the eventofan identitytheftemergency, IDShield providesemergencyaccess to livesupport24/7, ensu ring <br />participants can get help right away. <br />Medical Data Report <br />Our site provides a link to sources of medical data reports. Participants can retrieve and review these reports for <br />inaccurate or fraudulent information. <br />Credit Counseling and Education <br />IDShield's identity theft specialists can provide one-on-one education to help participants understand thei rvaluable <br />credit rating and actions thatare likely to have an impacton theircredit score. They can also provide counseling on debt <br />management, financial budgeting, credit score health and more. <br />Solicitation Reduction <br />Reducing mail and phone solicitation helps lower the risk of thieves finding personal information to exploit. Our ident ty <br />theft specialists are available to provide advice and assistance to reduce the number of unsol icited offers for credit <br />cards and insurance participants receive. <br />Lost/Stolen Wallet Support <br />Losing a wallet can be stressful, but our investigators arethere to assist. We offerguidance to determine what may have <br />been stolen and provide supportfor any resulting identity theft. <br />Language Support <br />IDShield's investigators can provide language support in English, Spanish and French. <br />Live Member Support <br />IDShield's Licensed Private Investigators and MemberServices'team isavailablefrom 7a.m.-7p.m. CT Monday -Friday. <br />Identity theft specialists are also available 24/7 for an identity theft emergency. <br />IDShield Mobile App <br />The IDShield mobileapp makes iteasy for partici pants to access their benefits. Participants can view their alerts and <br />add/edit their monitored information directly via the app. <br />Features include: <br />• Push notification for identityand • Direct access to identity theftspecialists <br />credit threatalerts • 24/7 emergencyassistance <br />• Monthly credit score tracker <br />