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Reporting The Zoo desires a robust report writer as well as a set of standard typical reports that can be accessed by the staff. The reporting portion of the ticketing system capabilities should include, but not be limited to, all of the following: 1. Ability to view all reports on screen or output as Excel Spreadsheet, HTML, or PDF files. 2. Provide ad hoc reporting and canned reports for standard business reporting. 3. Provide the availability of customized self -generated reporting or the ability to download the database and utilize third -party reporting tools. 4. Provide staff with user -controlled "selection screens" prior to running each report. Selection screens allow staff to narrow the report specification by choosing only relevant data, such as reporting just for a single room/field, for a single or group of facilities, dates, and times. Report selections of this type may be made either individually, or in combinations. 5. Allow staff to identify "Favorites" or an equivalent. In this area, staff can create their own customized list of favorite task areas that is unique only to them. Upon initial login to the System, all favorites are presented to the specific staff. 6. Generate reports to track General Ledger account information by type of ticket. 7. Track revenue by each membership type, broken down by individual fee charged and net revenue. 8. System provides the ability to monitor revenue and attendance by date, timeslot, or event. 9. Ability to produce daily attendance reports. 10. Ability to produce consolidated day end financial reports that provide consolidated totals from all functional areas, e.g. grand total of all ticket sales, group reservations and membership sales. 11. Ability to produce the following "daily close" reports: a. Cash receipt report, listing all receipts processed payment type, and totals. b. Cash distribution summary, showing all payment distributions. c. Account transfer report, showing funds flow among revenue accounts. 12. Reporting capabilities, allows printing of reports, labels and generates email lists based upon multiple selection scenarios, such as zip code, gender, area, and age range. 13. Ability to reprint receipts and/or tickets 14. Ability to produce reports of all charges and payments coming due. 15. Ability to produce refund report, showing all refunds for a specified date range. 16. Produce a reservation master report, including all of the following options and data elements: a. All reservations for a specific customer, school or group. b. All reservations for a specific date. c. Combinations of the above. Technical, Documentation, Security and Audit 1. Solution can be either cloud -based or on -premises. If both are offered, please provide pricing for both options. 2. For on -premises, the Zoo strongly prefers systems that can run in a virtualized VMWare environment. City of Santa Ana RFP 22-008 Page 20