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3. For on -premises hosting of internal servers, the Zoo prefers Windows servers and SQL Server databases. If another OS or database is used, please identify whether you offer any sort of managed service option. 4. Ability to use LDAP integration for authentication/SSO. 5. The system should provide the ability to integrate with Windows Active Directory and support a single user sign on if on a Windows system. 6. Ability to support Google Chrome browser for all transactions. 7. The system should contain a date/time entry stamp and user information reflecting an audit trail on every data element. 8. The system should provide access from outside of the firewall by non -domain external users in accordance with generally accepted security standards. 9. The system should enable the client to enter organization -specific values in coding fields (i.e., lookup tables). These and other user configurations should be preserved around software updates. (i.e., product upgrades/software releases should not overwrite client -specific coded data or configurations.) 10. The system should allow on-line search capabilities based on any field or any combination of fields. 11. The system's on-line help should be available at the system, function, screen, and field level. 12. The system's on-line help/documentation should be updated with each new version release. 13. The system's on-line help should provide an index and search capability. 14. The system's on-line help should be context sensitive. 15. The system help information should be able to be edited and/or augmented by the Client for specific additional help information. This information should be retained during upgrades. 16. The vendor's support site should contain a knowledge -base where users can access system related reference material and documentation. 17. The vendor's support site should contain complete and up-to-date manuals for all system modules and functionalities. The manuals should be available for all available versions of the software and should be able to be reproduced if required to distribute to multiple staff members. 18. The vendor's support site should contain a complete data dictionary for all system tables and data fields. 19. The system's error messages should be integrated with online help functions, allowing the data entry person to be able to click on an error message and open the online help document to the appropriate section. 20. The system should have the ability to interface or integrate with Microsoft Exchange to utilize the email and calendar functions with the applications. 21. The system should track the use of the system by authorized users. 22. The system should have the ability to report attempts by unauthorized users to use the system. 23. The system should have the ability to suspend after 'Y' attempts to access the system with an incorrect password if authentication is internal to the system. 24. The system should have the ability to copy a security profile. 25. The system should provide e-commerce security including customer authentication and encryption to protect customer data. 26. The system's e-commerce capabilities should be PCI-compliant. 27. The system should support standard Internet security including, but not limited to Secure Socket Layers (SSL). If SSL is not supported, please describe the supported Digital Certificates. City of Santa Ana RFP 22-008 Page 21