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II. Legal Unit <br />The Legal Unit services will be provided by a new division in the City Attorney's Office and <br />generally responsible for enforcing the Ordinance, including the following functions: <br />• Protect tenants from unreasonable rent increases and unjust evictions (Shared <br />with Administrative Unit) <br />• Implement, administer, monitor, support, and enforce all the provisions of the <br />Ordinance. (Shared with Administrative and Hearings Unit) <br />• Support the Rental Housing Board to administer their powers and duties including <br />regular meetings at least once each calendar month; conduct hearings on <br />petitions, applications and appeals; promulgate and implement policies and <br />procedures for the administration and enforcement of the Ordinance; and other <br />duties specified in the Ordinance. (Shared with Administrative and Hearings Unit) <br />• Implement, administer, monitor, support, and enforce policies and procedures <br />issued and approved by staff and the Rental Housing Board. (Shared with <br />Administrative and Hearings Unit) <br />• Provide the highest level of customer service to the rental housing community <br />including landlords, tenants, real estate brokers, prospective tenants and <br />prospective property owners. (Shared with Administrative and Hearings Unit) <br />In addition, the unit will be responsible to investigate allegations and complaints; make <br />referrals to code enforcement officers to conduct inspections, and follow-up and prosecute <br />violations of the Ordinance. The Planning and Building Agency will provide two Code <br />Enforcement Officers (2 FTEs) dedicated to this unit and will be responsible to conduct <br />inspections on behalf of this unit. <br />III. Hearings and Mediation Unit <br />The Hearings and Mediation Unit will consist of two consultants and be responsible for <br />overseeing petitions, voluntary mediation services, hearings and appeals including the <br />following functions: <br />• Implement, administer, monitor, support, and enforce all the provisions of the <br />Ordinance. (Shared with Administrative and Legal Unit) <br />• Support the Rental Housing Board to administer their powers and duties including <br />conduct hearings on petitions, applications and appeals. (Shared with <br />Administrative and Legal Unit) <br />• Implement, administer, monitor, support, and enforce policies and procedures <br />issued and approved by staff and the Rental Housing Board. (Shared with <br />Administrative and Legal Unit) <br />• Protect, enforce, support, educate and publicize: 1) a landlord's right to receive a <br />fair return on their property through a Fair Return Petition; 2) a landlord's right to <br />submit a Capital Improvement Petition; and 3) a tenant's right to submit a Tenant <br />Petition. (Shared with Administrative Unit) <br />City Council Page 69 ofg3073 5/16/2023 <br />