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Manages the City's Rental Registry and collection, enforcement, accounting, budgeting, allocation, expenditure and reporting of fees. Manages the general enforcement of the Ordinance and all legal actions undertaken by the City. Approves and enforces the administrative citation process and schedule of fines for violations of the Ordinance. Fosters compliance with the Ordinance by educating the rental community on their rights and responsibilities, correcting curable violations, and citing instances of violations when necessary. Identifies instances of potential non-compliance and investigates and enforces such instances with a targeted approach to inform residents and landlords of their rights and responsibilities. Strengthens enforcement with follow up on key requirements of the Ordinances, including landlords' filing of tenancy termination notice to identify potential non-compliance. Protects, enforces, supports, educates and publicizes: 1) a landlord's right to receive a fair return on their property through a Fair Return Petition; 2) a landlord's right to submit a Capital Improvement Petition; and 3) a tenant's right to submit a Tenant Petition. Ensures tenants and landlords who participate in the Petitions or in mediation follow through with the process, are accountable with the outcomes, and are satisfied with the process. Manages the outreach and multilingual engagement to vulnerable communities to provide petition and mediation services to resolve tenant and landlord conflicts. Manages all public information issued and released pertaining to the Ordinance. Fully responds to all general inquiries and complaints. Provides the highest level of customer service to the rental housing community including landlords, tenants, real estate brokers, prospective tenants and prospective property owners. Hires, trains, develops, supports, retains, deploys, compensates, and supervises all paid staff in the Rent Stabilization Division. Oversee staff procurement and training as it relates to the administration of the Ordinance. Appoints and contracts a Mediator, Hearing Officer and any other contracted services and positions as needed. Serves as direct staff for the Rental Housing Board to administer their powers and duties including schedules regular meetings at least once each calendar month; conducts hearings on petitions, applications and appeals; promulgates and implements policies and procedures for the administration and enforcement of the Ordinance; and other duties specified in the Ordinance. Designates and coordinates training requirements for the Rental Housing Board and all staff. Provides direct support to the Rental Housing Board by coordinating meeting agendas and preparing reports for all Board meetings. Oversees the preparation of agendas for the Rental Housing Board. Implements, administers, monitors, supports, and enforces policies and procedures issued and approved by staff and the Rental Housing Board. Conducts education and outreach to the community related to the Ordinance. Coordinates and participates in citywide and neighborhood -based housing planning activities to promote rental housing stability, housing affordability, and housing habitability for renters in the City. Protects tenants from unreasonable rent increases and unjust evictions. Develops the Division budget. Coordinates the annual audit of the Division with outside agencies; conducts internal audits and quality control to ensure compliance with the Ordinance; responds to external audit reviews. Establishes Division goals and objectives. Monitors and evaluates the efficiency and effectiveness of customer service delivery methods and procedures. Prepares, publishes, presents and maintains a variety of reports, including annual reports to the Rental Housing Board and financial reports and records; conducts and oversees complex studies and related research. Establishes and 10 City Council Page 71 ofg3075 5/16/2023