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and tenants to submit required documentation, verify coverage under the Program, and ensure rental unit data is always up to date (e.g., rent increases, vacancies, and notices). Receives and processes Fair Return, Capital Improvement, and Tenant Petitions. Reviews petitions for completeness, notifies petitioners of the acceptance or denial of the petition based on completeness. Provides complete petitions to the Hearings Unit in a timely manner. Manages tenant and property owner petitions, as well as scheduling mediation and administrative hearings. Coordinates hearing officers, mediators and administrative hearings to assist in resolving rental issues under the Ordinance. Receive, facilitate and coordinate requests for mediation. Field inquiries and submit referrals to get the mediation process started. Ensure tenants and landlords who participate in the petitions or in mediation follow through with the process, are accountable with the outcomes, and are satisfied with the process. Manage the outreach and multilingual engagement to vulnerable communities to provide petition and mediation services to resolve tenant and landlord conflicts. Collaborates and coordinates with the Division Manager, Housing Programs Coordinator and Legal Unit to investigate, coordinate, and implement enforcement action; receive and implement advice on legal matters as they pertain to the Ordinance and public inquiries. Reviews notices of eviction/termination of tenancy to ensure compliance with the Ordinance. Coordinates and refers inspections to Code Enforcement Officers on matters related to rental housing habitability and inspections of units. Implements the administrative citation process and schedule of fines for violations of the Ordinance with approval by the Division Manager. Provides community members with individualized counseling and supportive services on issues related to the Ordinance and associated state laws. Provides tenant and landlord housing counseling and mediation services to prevent displacement. Monitors compliance with the Ordinance to reduce avoidable displacement by providing access to resources; analyzes data compiled to understand trends among just cause terminations. Follows -up with landlords who fail to provide a copy of a notice to the city. Coordinates the spread of information about the Ordinance by maintaining informational handouts and keeping the City's webpage up to date. Plans, prepares, and conducts community educational workshops for landlords and tenants and maintains the Agency's social media accounts. Responds to daily inquiries from landlords and tenants on their rights and responsibilities under the Ordinance, including phone calls, emails, and walk-ins. General inquiries are most often about the Ordinance and basic provisions such as evictions, allowable rent increases, and the petition process. Receives and responds to questions and concerns by tenants and landlords through phone calls, emails and in -person appointments. Provides additional information to tenants and landlords to meet individual needs, ensures public information materials are available and responsive to the latest questions and concerns made by the public. 13 City Council Page 74 ofg3078 5/16/2023