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DocuSlgn Envelope ID: 74Cl9F9A-2F23-4450-9CE5-B4A715CF2733 25 Service force. Our Sales team handles a lot of our service work but in addition to the sales force listed above we also have 70 Customer Service Reps that handle over the phone service requirements. As mentioned previously we have a developed a new service role that we are rolling out in 2021 that is the Branch Service Rep. Branch Service Reps will be housed in our retail branches across the country but meet with customers face to face and handle service work (sizing, delivery etc.) within a certain radius of our retail stores. Galls has 60 outside sales rep across the country.We have 80 inside sales reps in our Lexington home office. We have 10 Account Development Reps that assist with service responsibilities in their market as well as manage their own deck of mid sized customers. We also have an additional Business Development team consisting of 6 outside reps and 10 inside sales reps that target new business opportunities. 26 Describe in detail the process and Galls has assembled the best team of dedicated professionals to serve your body procedure of your customer service armor and equipment needs. Customers utilizing the Co -Op will have personal program, if applicable. Include your contacts, will coordinate with our merchandisers, buyers and custornization department response -time capabilities and to make sure we meet your department needs for comfort, performance, and design. commitments, as well as any incentives that Having a team of contact's at Galls as well as access to the staff at our branch help your providers meet your stated locations allows you to focus on public safety and Galls will monitor the process and service goals or promises. fulfillment of your products.. Our customers can expect responses from our team within 24 hours of contact. Timelines for orders vary based on the manufacturer but being the largest distributor in the country we have better buying power that competitors as well as a larger inventory. Our customers can expect us to use that buying power to make sure their orders are prioritized and delivered quickly. 27 Describe your ability and willingness to We have retail branches nationwide in almost every major city across the country. We provide your products and services to have an outside sales force for every state that are actively pushing and pursuing new Sourcewell participating entities in the opportunities. We have service represantives both inside and outside that are United States. supporting our sales efforts on a daily basis. We are equipped, ready, willing and eager to provide products and services across the United States to Sourcewell participants. 28 Describe your ability and willingness to This is something we would certainly be interested in but would rely on our partnership provide your products and services to with Sourcewell and our success in the Canadian market to dictate what services we Sourcewell participating entities in Canada. could provide. We do not have a sales force in Canada and do not sell into Canada at the moment. This would take some additional steps for us to provide products and services in Canada. 29 Identify any geographic areas of the United As stated above we are not servicing any Canadian areas today but would be willing States or Canada that you will NOT be fully to look at this as an opportunity. We can service anywhere in the United States today serving through the proposed contract. including Hawaii and Alaska. 30 Identify any Sourcewell participating entity We are able to service any Sourcewell entities but our body armor/ballistic products sectors (i.e., government, education, not -for- will ONLY be sold to public safety (Government, Military, Police, Fire, EMS, Security profit) that you will NOT be fully serving etc.) through the proposed contract. Explain in detail. For example, does your company have only a regional presence, or do other cooperative purchasing contracts limit your ability to promote another contract? any specific contract requirements or We service both Hawaii and Alaska today and have contracts or business LDefine restrictions that would apply to our relationships in both states. We do not have sales reps in/on those states but can participating entities in Hawaii and Alaska service those markets and send people to service those customers if necessary to do and in US Territories. so. Table 7: Marketing Plan Line Item 32 Question Describe your marketing strategy for promoting this contract opportunity. Upload representative samples of your marketing materials (if applicable) in the document upload section of your response. Response* Our marketing strategy for this program would cover three major verticals: 1) In Store - a. With 3 Locations in Minnesota and 60+ retail locations nationwide, we would utilize signage to advertise the contract 2) Online - a. Galls would develop a custom e-commerce platform (eQuip) which would allow Sourcewell members to self -serve and purchase products at contract pricing. i. Additionally- Galls would setup, at no charge, customer specific Uniform Programs with customer specific customization and embellishment to mirror contract pricing. b. Our Galls.com website has current links to contract programs. We would add a link to the specific Sourcewell eQuip site to drive customer engagement 3) In Person/Over the Phone - a. In addition to our locations, Galls has a dedicated Outside Sales rep for the market. We also have two inside sales reps that cover the market. In addition, we have a nationwide coverage of 150 sales team members. The largest in our segment b. We would also advertise the Sourcewell contract at the over 100 tradeshows; we attend annually. Bid Number: RptylQpAncil 13-25 5�AW23me: Galls, LLC