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DocuSign Envelope ID: 74Cl9F9A-2F23-4450-9CE5-B4A715CF2733 <br />Table 9: Warranty <br />Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, <br />and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document <br />upload section of your response in addition to responding to the questions below. <br />Line <br />Item <br />Question <br />Response* <br />42 <br />Do your warranties cover all products, parts, and <br />The manufacturer warranty covers a majority of the products including the <br />labor? <br />ballistics, carriers, straps etc. <br />43 <br />Do your warranties impose usage restrictions or <br />This would vary by manufacturer based on the item. <br />other limitations that adversely affect coverage? <br />44 <br />Do your warranties cover the expense of <br />This is not applicable to this contract. The Galls sales team will do the <br />technicians' travel time and mileage to perform <br />traveling and do any re -sizing or adjustments at no charge. <br />,warranty repairs? <br />45 <br />Are there any geographic regions of the United <br />Body armor would never need a warranty repair. It would need a re -size or <br />States or Canada (as applicable) for which you <br />replacement based off warranty language which can be done by the Galls <br />cannot provide a certified technician to perform <br />sales representatives anywhere in the United States. <br />warranty repairs? How will Sourcewell participating <br />entities in these regions be provided service for <br />warranty repair? <br />46 <br />Will you cover warranty service for items made by <br />As a distributor of these products the warranties are handled by each <br />other manufacturers that are part of your proposal, <br />individual manufacturer for the items on this proposal. Each manufacturer has <br />or are these warranties issues typically passed on <br />their own warranty language based on the product. <br />to the original equipment manufacturer? <br />47 <br />What are your proposed exchange and return <br />Trust is crucial to a team and, as your partner, we want to make sure our <br />programs and policies? <br />products match your expectations. We offer two levels of returns: <br />30-day Comfort Guarantee: If you are not completely satisfied with your body <br />armor, simply return them within 30 days from the date you received your <br />order for a refund or exchange. Some restrictions apply. <br />We are hyper focused on our customers so although returns/exchanges can <br />be on a case by case basis we will do what is necessary for the customer <br />whether that is a re -fit, working with the manufacturers to adjust or re -make <br />the vests or a complete replacement. We will make sure we make it right for <br />our customers. <br />1 <br />48 <br />Describe any service contract options for the items <br />�included <br />We do not have service contract options but our sales team will be able to <br />�provide <br />in your proposal. <br />service to any and all customers utilizing this Sourcewell contract. <br />Bid Number: RptylQpAncil 13-29 5�AW23me: Galls, LLC <br />