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SCOPE OF SERVICES AND SCHEDULE Task Order Scope and Schedule Development: The planning stage is a critical process in developing the scope and schedule for each new task order. As a part of our time -tested task order planning process, we assemble inputs from a wide range of related topics, organize them into meaningful order, and develop the new task order using the following steps: • Identify stakeholders • Analyze project needs, objectives, and constraints • Assess risks and identify potential obstacles • Possible technical challenges • Possible stakeholder or schedule constraints • Assemble most appropriate project team members to develop project scope and schedule • Develop a Work Breakdown Structure (WBS) to itemize scope items and tasks • Assemble WBS into sequential and logical activities to create a project schedule and identify the critical path • Identify assumptions, exclusions, and additional needs for a task order proposal The result is a well-defined scope of services that reduces the risk of unknown budget overruns and schedule delays during the life cycle of the task order. Kleinfelder will collaborate closely with the City during the planning process to develop the scope and schedule for each new task order. We are sensitive to your requirements and will tailor our task order scope and schedule to serve your needs. Work products will be provided on or before scheduled deadlines and will be actively managed with task order schedules. Schedule management will be accomplished by Kleinfelder's Task Order Managers through monitoring of work product and verification of work in progress with scheduled reviews. Schedules will be updated upon recognition of any change and prior to every progress meeting. In certain circumstances projects may require an accelerated schedule. With Kleinfelder's depth of resources and in-house services, in conjunction with our comprehensive group of subconsultants, we can adapt to the City's schedule. Although we try to identify project risks and hurdles during the project's planning stage, unforeseen issues may arise that may cause delays. Kleinfelder is dedicated to the City's projects and will have assigned personnel to ensure that we have the expertise and depth of personnel resources to adapt to these unforeseen project challenges, identify float within a schedule, and reduce the negative effects of project problems. Our Kleinfelder team can commit to many general schedule durations to ensure that accelerated progress on each task order is made: • Because our Contract and Task Order Leaders are available, we can commit to responding to City phone calls within that same day and responding to City emails within one day. • Because of our in-depth project planning process, we can commit to starting new task orders within 24 hours after receiving Notice to Proceed (NTP). • Because of our depth of expert staff resources assembled during the design phase of each task order, we can commit to the following accelerated durations: KLNFELDER City of Santa Ana On -Call Professional Engineering Services — No. 23-0301 Page 21 41gM lMple, ngMbMrvnc