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EMS CONSULTING SERVICES I CITY OF SANTA ANA Task 2-B: Service Delivery & Performance To the extent data is available, Triton will review and observe areas affecting service levels and operational performance. These will include but are not limited to: EMS Service Demand • Analysis and GIS display of current service demand by incident type • Review of EMS calls dispatched versus patients transported, and hospital destinations • Analysis and GIS display of current service demand by temporal variation • GIS display of historical incident density locations • Projected service demand due to growth EMS Resource Distribution • Overview of current ambulance deployment strategies, analyzed through GIS software as appropriate, with identification of service gaps and redundancies • Response Reliability • Analysis of current workload, including unit hour utilization and time on task of individual companies (to the extent data is complete) • Analysis of call concurrency and the impact on EMS system effectiveness • Response Performance Analysis • Ambulance response time performance analysis • Patient transport and hospital turnaround times • Analysis of patient care records, to include levels of acuity, and ratios of Basic Life Support (BLS) versus Advanced Life Support (ALS) cases (if available) • Patient outcome results if available Task 2-C: Population Growth Projections & Future Service Demand Triton will project population growth and forecast future service demand (requests for service) that will be utilized as part of the financial feasibility analysis and overall service delivery options. Task 2-D: Determine the Number of Unit Hours Needed in Gross Using Time on Task (TOT) Triton will determine annual system TOT, determine workload unit hour utilization (WUHU), and determine the number of units for static deployment. AP TRITON 6 1