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management and support and motivation while <br />attending. Please contact the Director of <br />Education for Information on academic <br />advisement, counseling referrals, and <br />professional and academic development. <br />Career Services <br />The school maintains a policy of providing job <br />placement assistance for all of its graduates. No <br />school can ethically promise or guarantee a job. <br />However, UEI College does provide assistance <br />with resume writing, interviewing techniques, job - <br />search skills, arranging appointments for job <br />interviews and subsequent follow-up. Please <br />contact the Director of Career Services for <br />additional information on job placement services. <br />Academic Coaching and Tutoring Support <br />UEI College instructional staff is available to <br />assist students with academic coaching and <br />additional tutoring to support student success. <br />Students are encouraged to contact the Director <br />of Education to schedule coaching or tutoring <br />appointments. <br />Student Appreciation and Recognition <br />UEI College believes that student success is our <br />success, and we support the acknowledgement <br />and recognition of our outstanding students. <br />Students may aspire to be recognized at their <br />school for perfect attendance, high academic <br />achievement, serving as a Student Mentor or <br />School Ambassador, and additional awards and <br />recognition. Please contact the Director of <br />Education for information on student appreciation <br />and recognition. <br />Student Mentoring <br />UEI College provides student mentoring to <br />support new students to assimilate intothe school <br />and their program. Student mentors are selected <br />based on their leadership, attitude, attendance, <br />grades, and overall school performance. Please <br />contact the Director of Education for additional <br />Information on student mentoring programs. <br />Learning Resources <br />Based on course offerings, campuses provide <br />ample reference materials required to complete <br />assignments for each program curricula. <br />Resources include access to Internet and printing <br />along with various periodicals, videos/ DVDs and <br />volumes housed on campus. Hybrid, online and <br />residential students can access learning <br />resources remotely using a computer/smart <br />device with internet connection. Access to the <br />learning resource center is between the hours <br />Sam - 8pm Monday through Friday (hours vary by <br />a] <br />campus). Online library resource is available <br />24/7. <br />Attendance and Leaves of Absence <br />UEI College maintains policies related to <br />attendance monitoring and leaves of absence <br />(LOA). The school regularly monitors student <br />attendance and notifies students of their <br />attendance progress in each module. For detailed <br />information regarding attendance requirements <br />and LOAs please refer to the Attendance Policy <br />section and Leave of Absence section of this <br />catalog. Students with questions regarding <br />attendance or LOAs should contact the Director <br />of Education. <br />Student Complaint/Grievance <br />Procedure <br />Students are encouraged to bring any complaints <br />or grievances to the attention of their instructor, if <br />appropriate. If the instructor is not successful in <br />resolving the issue, the instructor will notify the <br />Director of Education. The Director of Education <br />will investigate and assess the issue and make a <br />resolution, notifying the Executive <br />Director/Campus President. If the issue cannot <br />be resolved by the Director of Education, the <br />Executive Director/Campus President is <br />contacted. <br />If the determination made by the Executive <br />Director/Campus President is not satisfactory to <br />the student, the student may make an appeal in <br />writing to the company's Complaint Hotline, "The <br />Student Hotline", send an email to <br />studenthotlineCcr�.ieccolleoes.com or call toll free <br />(866) 591-8588. The appropriate individual in the <br />Irvine Support Team will be assigned to the <br />concern immediately and will contact the student <br />to discuss the situation. <br />Student Hotline <br />International Education Corporation <br />16485 Laguna Canyon Road, Suite 300 <br />Irvine, California 92618 <br />In the event the complaint or concern has not <br />been resolved at the school level or by the <br />Company's Student Hotline: A student or any <br />member of the public may file a complaint about <br />the institution with the Bureau for Private <br />Postsecondary Education (BPPE) by calling the <br />Bureau at (888) 370-7589 or by completing a <br />complaint form, which can be obtained on the <br />bureau's Internet Web site www.bppe.ca.gov <br />A student may contact the Bureau with any <br />grievance prior to an internal grievance <br />procedure, <br />