ALL CITY MANAGEMENT SERVICES, INC. (4)

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and retention criteria of the Contractor, they shall be offered employment with the Contractor for at least their prior City hourly rate. 10. The Contractor shall arrange for and provide all substitute employees, ensuring that all designated locations are staffed during the required time periods. The Contractor shall contact the Santa Ana Public Works Agency immediately if a position cannot be filled by the Contractor; however, it remains the Contractor's responsibility to ensure coverage for all locations where crossing guards are maintained. 11. The Contractor shall be responsible to coordinate with the affected schools and school districts to ensure coverage is provided at designated locations when school's'thedules are modified and/or changed for any reason that requires students to arrive or depart at a time that is different than the norm. 12. Contractor will provide all of the required training for employees selected to be crossing guards. 13. The Contractor's crossing guard recruitment process shall incorporate a Pre -Employment Screening Program that includes: a. An employment reference check; b. Criminal background checks and fingerprint check. Contractor shall require all of its employees, subcontractors, independent contractors, and agents providing services to minors to voluntarily submit to and pass a criminal background investigation. Said criminal background investigation shall be conducted by Contractor at Contractor's sole cost. Any person who has not completed said criminal background investigation or who has been identified by Contractor as being ineligible to perform services shall not provide services related to this Agreement. Any person with a record of a conviction (or guilty plea) of a felony or a misdemeanor involving a violent or sexual crime, including those crimes set forth in Penal Code Section 11105.3, and possession of a controlled substance or drug paraphernalia, shall not perform any services or work related to the Agreement. Contractor shall require all persons undergoing a criminal background investigation under this section to submit for said investigation on an annual basis prior to the commencement of each school year throughout the term of the Agreement at no cost to the City; c. A drug and alcohol screening test; d. Social Security verification; and e. Only documented, authorized Contractor employees are eligible to work or permitted on or in City facilities (Verification of the INS-9 forms must be provided to the City upon request). 14. Any employee whose conduct is not satisfactory, as determined by the City of Santa Ana shall be removed from providing crossing guard services in the City of Santa Ana. 15. The Contractor shall investigate all public complaints concerning crossing guard services. In the event of a complaint, the Contractor shall contact the City of Santa Ana Public Works Agency at (714) 647-5672, within two (2) hours and email the City's Project Manager, to advise the nature of the complaint and the course of actions/remedy/resolution of said Page 3 of 6