Item 24 - Temporary Employee Staffing Services

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Ongoing Quality Assurance Quality assurance is a corporate -level matter at HB staffing. As a minority -owned business, corporate support consists of Project Support, Employee Customer Service, and Quality Control. General Manager, Megan Ignacio, will act as the uniting person in this structure, providing the overall administration and coordination while maintaining lines of communication between HB Staffing and the City's project personnel. The purpose of quality assurance is to both prevent, as well as provide a simple, convenient approach to resolving problems. HB Staffing Key Personnel will be available to the City on a daily basis, giving us the flexibility to respond quickly to the City's questions and requests. We will provide the City with direct phone lines, fax numbers, and email addresses for all team members. Our prime objective is to ensure that the City receives the highest quality of service throughout the life of the contract; thus, all HB Staffing Team members are held accountable for quality assurance efforts right up to General Manager, Megan Ignacio, who is readily available 24/7 to answer any of the City's questions and concerns. Performance Issues and Preventing Service Disruptions In the event that any personnel placed by HB Staffing must be released for any reason, as per the City's request, we will not charge the City for the temporary employee's first four (4) hours of employment. After consulting with the City, we will replace the employee immediately with a qualified, vetted substitute utilizing our "Two on the Bench" policy - for every qualified candidate we place, we have two vetted, equally qualified temporary employees on standby, ready to hit the ground running. Reporting HB Staffing uses a robust and customizable staffing software called Ultra -Staff EDGE Applicant, Client, and Employee Tracking System, which is fully capable of integrating the latest in data security, including cloud storage. Our Team will use this system's features to collect, maintain, track, and report all payroll, invoicing, and expense data and provide required reports. Ultra -Staffs cutting -edge system capabilities would complement the partnership between the City and HB Staffing. Through Ultra -Staff EDGE, the City would be given a Client Portal and an Employee Portal. Some of the key features include the ability to place job orders, receive candidate submissions, view employees, review past orders; review, modify and approve employee time entry (can be done 24/7 at your convenience); and view open/paid invoices. In addition to the City having access, all temporary employees will use Ultra -Staff EDGE to input their hours, which allows the City and HB staffing to view their hours worked. This user-friendly system makes timecards easy, accessible, and trackable. Additionally, Ultra -Staff EDGE generates consolidated management reports, including a weekly or monthly listing of all temporary employee hours worked and employment terminations. Reports can be customized in a variety of formats (including DOC, PDF, XLS, and CSV) for the City and are available on any periodic basis requested. We have Team Associates who can walk through Ultra -Staff EDGE training with users if needed. If a client chooses another option on time/attendance (such as manual timecards), we can accommodate. HB Staffing Temporary Employee Benefits HB Staffing values the most important part of our business: our temporary workers. One of our primary methods of reducing turnover is our comprehensive benefits package, which underscores and supports our commitment to retaining HB Staffing employees: • Competitive wages determined by careful analysis of the local labor market. • Medical coverage • Sick pay (accrued- up to three days per year) - eligible after 90 days of employment Prepared on 4/19/2023 by HB Staffing for the City of Santa Ana Temporary Staffing Services - RFP #23-051 6 of 23