Laserfiche WebLink
Pg. 17 CHAPTER III – ALLOCATING TIME TO SERVICES <br /> <br />City of Santa Ana Rent Stabilization Program Fee – March 2023 <br />Table 4: Allocation of Time (Page 3 of 4) <br /> <br />ALLOCATION OF TIME <br />PROGRAM TASKS <br />Senior <br />Paralegal <br />Division <br />Manager <br />Commission <br />Secretary <br />Code <br />Enforcement <br />Officers <br />1) Rental Registry ‐ Section 8‐3160 10% of time <br /> Change of Onwership - Section 8-3160(b) <br /> Re-Registration - Section 8-3160(c) <br /> Claim of Exemption - Section 8-3160(d) 4hrs/wk <br /> Termination of Exemption - Section 8-3160(e) <br /> Rental Registry Fee (Collection) - Section 8-3161(a) 5% of time <br /> Late Fee - Section 8-3161(c)/Settlements/Admin Cite <br /> General Inquiries (Phone Calls & Walk Ins) <br />2) Enforcement and Compliance <br /> Inquiry about compliance/violation 5 min ea <br /> Notices of violation/complaints 20 min ea 15 min ea 2hrs ea <br /> Investigation of complaints 1hr ea 4hrs ea <br /> Citations, Prosecutions & Litigations 8hrs ea <br /> Code Enforcement Inspections 25% of time <br /> Case correspondence and record keeping 25% of time <br />3) Notice of Termination of Tenancy/Evictions – Section 8‐3121(a)(4) <br /> Receive and file - Sections 8-3121(a)4) & 8-3149(d) <br /> Follow-up on unjust evictions 1hr/wk <br />4) Petition Process ‐ Section 8‐3145 <br /> Direct Inquiries & Petition Review <br /> Annual Allowable Rent Adj - Section 8-3140(b) 4hrs/yr <br /> Fair Return Petition - Section 8-3142 4hrs ea <br /> Capital Improvement Petition - Section 8-3143 4hrs ea <br /> Tenant Petition - Section 8-3144 8hrs/wk <br />5) Voluntary Mediation ‐ Section 8‐3146(a) <br /> Mediation (pre)counseling <br /> Mediation cases heard <br />6) Petition Hearings and Appeals – Section 8‐3145(f) <br /> Direct Inquiries for hearings and appeals <br /> Time of Hearing - Section 8-3145(h) <br /> Appeal (of decision) - Section 8-3145(q) 3hrs ea 1hr ea 1hr ea 1hr <br />7) Rental Housing Board ‐ Section 8‐3180 40% of time 75% of time <br />8) Administration (Overhead)Remainder Remainder Remainder Remainder <br /> Budget, Staffing, Training, Department Coordination <br /> Policy/Program Development, Legal Compliance <br /> Education & Outreach - Section 8-3162 <br /> Agency Liaison & Regional/State representation