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DocuSign Envelope ID: 067ADBD5-3886-42FC-A620-AA62556A2F6D
<br />Table 5: Top Five Government or Education Customers
<br />10AIiIN.3111111NA
<br />Line Item 24. Provide a list of your top five government, education, or non-profit customers (entity name is optional),
<br />including entity type, the state or province the entity is located in, scope of the project(s), size of transaction(s), and dollar
<br />volumes from the past three years.
<br />Entity Name
<br />Entity Type *
<br />State /
<br />Province *
<br />Scope of Work *
<br />Size of Transactions *
<br />Dollar Volume Past Three
<br />Years *
<br />Government-
<br />Government
<br />New York - NY
<br />Multiple purchases of hand and
<br />Multiple transaction values.
<br />2019- $1.1 M, 2018-
<br />Local
<br />power tools, tool storage,
<br />$1.3M and 2017- $1.3M
<br />diagnostic, fleet management and
<br />undercar equipment.
<br />Education-
<br />Education
<br />California - CA
<br />Multiple purchases of hand and
<br />Multiple transaction values.
<br />2019- $.6M, 2018- $AM
<br />Secondary
<br />power tools, tool storage,
<br />and 2017- $.2M
<br />diagnostic, fleet management and
<br />undercar equipment.
<br />Education-
<br />Education
<br />Tennessee - TN
<br />Multiple purchases of hand and
<br />Multiple transaction values.
<br />2019- $.5M, 2018- $.1 M
<br />Post Secondary
<br />power tools, tool storage,
<br />and 2017- $.7M
<br />diagnostic, fleet management and
<br />undercar equipment.
<br />Education-
<br />Education
<br />Pennsylvania -
<br />Multiple purchases of hand and
<br />Multiple transaction values.
<br />2019- $AM, 2018- $.5M
<br />Technicial
<br />PA
<br />power tools, tool storage,
<br />and 2017- $.6M
<br />diagnostic, fleet management and
<br />undercar equipment.
<br />Education-
<br />Education
<br />Texas - TX
<br />Multiple purchases of hand and
<br />Multiple transaction values.
<br />2019- $AM, 2018- .2M,
<br />Secondary
<br />power tools, tool storage,
<br />2017- $.07M
<br />diagnostic, fleet management and
<br />undercar equipment.
<br />Table 6: Ability to Sell and Deliver Service
<br />Describe your company's capability to meet the needs of Sourcewell Members across the US, and Canada if applicable.Your response
<br />should address in detail at least the following areas: locations of your network of sales and service providers, the number of workers (full-
<br />time equivalents) involved in each sector, whether these workers are your direct employees (or employees of a third party), and any
<br />overlap between the sales and service functions.
<br />Line
<br />Item
<br />Question
<br />Response*
<br />25
<br />Sales force.
<br />Snap -on Industrial's US employee sales team consists of 305 Account Managers,
<br />Sales Managers and Business Managers disbursed throughout all 50 states.
<br />26
<br />Dealer network or other distribution methods.
<br />No dealers, franchisees or distributors will be used in the performance of this contract.
<br />27
<br />Service force.
<br />Three Snap -on Repair Centers - Eastern, Western and Northern - service tools and
<br />equipment in addition to Snap-on's network of 78 Field Service Technicians and 37
<br />Authorized Independent Service Contractors.
<br />28
<br />Describe in detail the process and
<br />Snap -on Industrial's National Industrial Service Center, Account Managers and Sales
<br />procedure of your customer service
<br />Managers are the primary points of contact for customer service, product warranty and
<br />program, if applicable. Include your
<br />repairs. All calls and inquiries are responded to in a timely manner.
<br />response -time capabilities and
<br />commitments, as well as any incentives that
<br />help your providers meet your stated
<br />service goals or promises.
<br />29
<br />Identify any geographic areas of the United
<br />Snap -on Industrial offers full US coverage, however, no sales or service is offered
<br />States or Canada that you will NOT be fully
<br />under this proposal for Canada or the US Territories.
<br />serving through the proposed contract.
<br />30
<br />Identify any Sourcewell Member sectors
<br />Snap -on Industrial will service all Sourcewell members in the US.
<br />(i.e., government, education, not -for -profit)
<br />that you will NOT be fully serving through
<br />the proposed contract. Explain in detail. For
<br />example, does your company have only a
<br />regional presence, or do other cooperative
<br />purchasing contracts limit your ability to
<br />promote another contract?
<br />31
<br />Define any specific contract requirements or
<br />Snap -on Industrial will have no additional contract requirements or restrictions for
<br />restrictions that would apply to our
<br />Sourcewell members in Alaska or Hawaii, however, the US Territories are excluded
<br />Members in Hawaii and Alaska and in US
<br />under this agreement.
<br />Territories.
<br />Bid Number: RFP 013020 Vendor Name: Snap -on Industrial, A Division of IDSC Holdings LLC
<br />
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