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DocuSign Envelope ID: 067ADBD5-3886-42FC-A620-AA62556A2F6D <br />Table 9: Warranty <br />103M1IIQIWA <br />Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, <br />and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document <br />upload section of your response in addition to responding to the questions below. <br />Line <br />Item <br />Question <br />Response* <br />43 <br />Do your warranties cover all products, parts, and <br />Yes. See uploaded Snap -on warranty policy. <br />labor? <br />44 <br />Do your warranties impose usage restrictions or <br />No. <br />other limitations that adversely affect coverage? <br />45 <br />Do your warranties cover the expense of <br />Yes. <br />technicians' travel time and mileage to perform <br />warranty repairs? <br />46 <br />Are there any geographic regions of the United <br />No. <br />States (and Canada, if applicable) for which you <br />cannot provide a certified technician to perform <br />warranty repairs? How will Sourcewell Members in <br />these regions be provided service for warranty <br />repair? <br />47 <br />Will you cover warranty service for items made by <br />Third party manufactured items are subject to the original equipment <br />other manufacturers that are part of your proposal, <br />manufacturer's warranty. <br />or are these warranties issues typically passed on <br />to the original equipment manufacturer? <br />48 <br />What are your proposed exchange and return <br />Product with current part numbers may be returned for credit if original <br />programs and policies? <br />packaging is unopened and undamaged. Customer is responsible for <br />transportation costs unless the return is the result of an error on Snap-on's <br />part. <br />49 <br />Describe any service contract options for the items <br />Many out of warranty Snap -on products can be repaired under a flat rate <br />included in your proposal. <br />program. See uploaded file for details. Other out of warranty repairs are <br />quoted on an individual basis. <br />Table 10: Payment Terms and Financing Options <br />Line <br />Item <br />Question <br />Response* <br />50 <br />What are your payment terms (e.g., net 10, net 30)? <br />Net 30, FOB Origin, Freight Prepaid. <br />51 <br />Do you provide leasing or financing options, especially <br />Leasing and financing options are available through Snap -on <br />those options that schools and governmental entities may <br />Financial Services and are quoted on a case by case basis. <br />need to use in order to make certain acquisitions? <br />52 <br />Briefly describe your proposed order process. Include <br />All orders will be processed at Snap-on's National Industrial <br />enough detail to support your ability to report quarterly <br />Customer Service Center (ICSC). Customers can submit orders <br />sales to Sourcewell as described in the Contract template. <br />through their Snap -on Industrial Account Manager or directly to the <br />For example, indicate whether your dealer network is <br />ICSC by phone, mail, fax, email, online through the B2B website, <br />included in your response and whether each dealer (or <br />EDI, Ariba or through various other electronic platforms. Snap -on <br />some other entity) will process the Sourcewell Members' <br />Industrial anticipates no challenges in complying with the quarterly <br />purchase orders. <br />reporting requirements. <br />53 <br />Do you accept the P-card procurement and payment <br />Snap -on will accept P-cards with no additional charges to Sourcewell <br />process? If so, is there any additional cost to Sourcewell <br />members. <br />Members for using this process? <br />Bid Number: RFP 013020 Vendor Name: Snap -on Industrial, A Division of IDSC Holdings LLC <br />