Item 09 - Award Blanket Order Contracts to HD Supply, Snap -on, WESCO Distribution Inc., and White Cap, LP

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DocuSign Envelope ID: 4BDC617B-C22E-4B4A-8057-C42295F83EC5 Table 9: Warranty 10AIiININIE"! Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document upload section of your response in addition to responding to the questions below. Line Item Question Response* 46 Do your warranties cover all products, parts, and The manufacturer's warranty typically covers products and parts sold by labor? White Cap. For any services we provide, which would be on a rare occasion only, we typically attempt to have the service provider provide an industry standard warranty, and we will assist the Sourcewell Member in enforcing such warranty. 47 Do your warranties impose usage restrictions or Our restrictions or limitations that adversely affect coverage would be other limitations that adversely affect coverage? imposed by our manufacturers. 48 Do your warranties cover the expense of Any expenses covered by a warranty would be dictated by our manufacturer. technicians' travel time and mileage to perform warranty repairs? 49 Are there any geographic regions of the United To the extent our manufacturers provide a certified technician to perform States or Canada (as applicable) for which you warranty repairs, any limitations on geographic coverage would be dictated cannot provide a certified technician to perform by our manufacturer. warranty repairs? How will Sourcewell participating entities in these regions be provided Service would be dictated by our manufacturer. service for warranty repair? 50 Will you cover warranty service for items made by For items made by other manufacturers, which are the bulk of the items other manufacturers that are part of your proposal, White Cap offers, warranty issues are typically passed on to the original or are these warranties issues typically passed on equipment manufacturer. to the original equipment manufacturer? 51 What are your proposed exchange and return We will make every attempt to be flexible and accommodate the Sourcewell programs and policies? Member while following our general returns guidelines below: STANDARD RETURN POLICY Open Net 30 No restock fees will be applied to any standard product that is in good resell condition. Special orders are normally not returnable, unless the product is incorrect due to a mistake made by an employee of HD Supply White Cap. If an exception is made, a restock fee may apply. Cash Sales All cash sales require a receipt to receive a refund for product returned to the store and the following guidelines must be followed. Power tools bought within the 30 day period prior to the return can be returned for any reason, used or not, except gas and pneumatic tools, which require a vendor inspection to ensure user error was not an issue. Other items must have the appearance and ability to be sold as new. There are no refunds on specials, unless the product is incorrect due to a mistake made by an employee of White Cap. A restocking fee may apply. For refunds over $250.00, a check from HD Supply Holding's corporate office will be issued to the Sourcewell Member. CASH REFUNDS WITHOUT A RECEIPT All refunds without a receipt must be approved by a Branch Manager of HD Supply White Cap. With the manager's approval, all items on a cash refund without a receipt will be refunded at the same amount as White Cap's cost and subject to a 20% restock charge. 52 Describe any service contract options for the N/A — There are no service contract options for the items included in our items included in your proposal. proposal ("on call", retainer, etc.). Bid Number: RFP 091422 Vendor Name: White Cap, LP