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Item 09 - Award Blanket Order Contracts to HD Supply, Snap -on, WESCO Distribution Inc., and White Cap, LP
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Item 09 - Award Blanket Order Contracts to HD Supply, Snap -on, WESCO Distribution Inc., and White Cap, LP
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City Clerk
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Clerk of the Council
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9
Date
3/7/2023
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DocuSign Envelope ID: 4BDC617B-C22E-4B4A-8057-C42295F83EC5 <br />Table 9: Warranty <br />10AIiININIE"! <br />Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, <br />and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document <br />upload section of your response in addition to responding to the questions below. <br />Line <br />Item <br />Question <br />Response* <br />46 <br />Do your warranties cover all products, parts, and <br />The manufacturer's warranty typically covers products and parts sold by <br />labor? <br />White Cap. For any services we provide, which would be on a rare <br />occasion only, we typically attempt to have the service provider provide an <br />industry standard warranty, and we will assist the Sourcewell Member in <br />enforcing such warranty. <br />47 <br />Do your warranties impose usage restrictions or <br />Our restrictions or limitations that adversely affect coverage would be <br />other limitations that adversely affect coverage? <br />imposed by our manufacturers. <br />48 <br />Do your warranties cover the expense of <br />Any expenses covered by a warranty would be dictated by our manufacturer. <br />technicians' travel time and mileage to perform <br />warranty repairs? <br />49 <br />Are there any geographic regions of the United <br />To the extent our manufacturers provide a certified technician to perform <br />States or Canada (as applicable) for which you <br />warranty repairs, any limitations on geographic coverage would be dictated <br />cannot provide a certified technician to perform <br />by our manufacturer. <br />warranty repairs? How will Sourcewell <br />participating entities in these regions be provided <br />Service would be dictated by our manufacturer. <br />service for warranty repair? <br />50 <br />Will you cover warranty service for items made by <br />For items made by other manufacturers, which are the bulk of the items <br />other manufacturers that are part of your proposal, <br />White Cap offers, warranty issues are typically passed on to the original <br />or are these warranties issues typically passed on <br />equipment manufacturer. <br />to the original equipment manufacturer? <br />51 <br />What are your proposed exchange and return <br />We will make every attempt to be flexible and accommodate the Sourcewell <br />programs and policies? <br />Member while following our general returns guidelines below: <br />STANDARD RETURN POLICY <br />Open Net 30 <br />No restock fees will be applied to any standard product that is in good <br />resell condition. <br />Special orders are normally not returnable, unless the product is incorrect <br />due to a mistake made by an employee of HD Supply White Cap. If an <br />exception is made, a restock fee may apply. <br />Cash Sales <br />All cash sales require a receipt to receive a refund for product returned to <br />the store and the following guidelines must be followed. <br />Power tools bought within the 30 day period prior to the return can be <br />returned for any reason, used or not, except gas and pneumatic tools, which <br />require a vendor inspection to ensure user error was not an issue. <br />Other items must have the appearance and ability to be sold as new. <br />There are no refunds on specials, unless the product is incorrect due to a <br />mistake made by an employee of White Cap. <br />A restocking fee may apply. <br />For refunds over $250.00, a check from HD Supply Holding's corporate <br />office will be issued to the Sourcewell Member. <br />CASH REFUNDS WITHOUT A RECEIPT <br />All refunds without a receipt must be approved by a Branch Manager of HD <br />Supply White Cap. With the manager's approval, all items on a cash refund <br />without a receipt will be refunded at the same amount as White Cap's cost <br />and subject to a 20% restock charge. <br />52 <br />Describe any service contract options for the <br />N/A — There are no service contract options for the items included in our <br />items included in your proposal. <br />proposal ("on call", retainer, etc.). <br />Bid Number: RFP 091422 Vendor Name: White Cap, LP <br />
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