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<br />RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 19 <br /> <br />• Enforcing security regulations. <br />• Interacting in a professional manner with the public. <br />• Assist the public with directions when needed. <br />• Be a visible presence in the gate entrance area. <br />• Responding to building alarms. <br />• Ensuring gates and fences are closed on the weekends when most City facilities are <br />closed. <br />• Notifying appropriate City personnel and local authorities when emergencies occur. <br />• Respond to request by City facility site management. <br />• If need be, occasional assistance with crowd flow. <br />• Report any unsafe or dangerous conditions or circumstances to City facility site manager. <br /> <br />14. Cooperation with Law Enforcement <br /> <br />Contractor and assigned personnel shall cooperate with law enforcement officers from the local <br />agencies, including but not limited to Santa Ana Police Department, Orange and Los Angeles <br />County Sheriffs, California Highway Patrol, OCTA Police, Metrolink Police, Amtrak Police and the <br />Department of Homeland Security. <br /> <br />15. Incident Reports <br /> <br />Security guards shall provide, preferably via email, detailed incident reports in a timely manner to <br />City facility site management. <br /> <br />16. Additional Personnel <br /> <br />Contractor shall provide additional personnel upon twenty-four (24) hours advance notice at the <br />contracted rate. Contractor shall assure the City that Contractor will maintain a reasonable <br />number of trained backup personnel ready to assume assignment upon request by the City. City <br />Hall location, on occasion, might require additional guard services with shorter lead time. <br /> <br />17. Schedule Changes <br /> <br />City reserves the right to make schedule changes upon forty-eight (48) hour advance notice to <br />Contractor. Schedule changes shall not affect the billing rate agreed upon. <br /> <br />18. Double Shifts <br /> <br />Contracted security guards shall not work more than twelve (12) hours in any twenty-four (24) <br />hour period. <br /> <br />19. Overtime <br /> <br />The City will pay for only that overtime it authorizes. The City will pay Contractor a rate of one <br />and one-half times the normal billing rate for each person assigned to work overtime. Request <br />for additional services shall be billed at the normal base rate. <br /> <br />20. Recognized Holidays <br /> <br />Below are the City observed holidays. Security coverage on holidays will vary by facility. See <br />site specific scope located on pages 21-45. <br /> New Year’s Day