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This varies, please see the attached exhibits Please see the attached exhibits (AB: 5.1, <br />AC: 5.2, AD: 5.3, AE: 5.4, and AF: 5.5, AG: 5.6, AH 5.7, AI: 5.8, AJ: 5.9) referenced <br />above. <br />• What are your proposed exchange and return programs and policies? <br />Response <br />Not applicable, exchanges and returns are not available due to the nature of our <br />business. Customer service will step in to evaluate the situation and determine a solution <br />that is acceptable to the customer if there is a concern regarding their turf, track, court <br />system. <br />6) Describe any service contract options for the items included in your proposal. <br />Response <br />• FieldTurf FieldCare 1: <br />1 Yr. Contract — 2 Visits per Year (Continental US only, excludes Alaska and <br />Hawaii). FieldCare is a national maintenance program geared towards making FieldTurf <br />synthetic turf field systems perform at their optimal level for even longer. FieldTurf's <br />FieldCare Maintenance Program will support years of consistent, high performance to your <br />field and let you maximize your investment. Consult with your FieldCare Service Manager <br />to find the FieldCare program that's right for you. (Additional charges may apply for <br />alternate infill fields) <br />• FieldTurf PureCare: <br />PureCare 1 year- (3 times a year) Field Assessment summary, infill depth measurements, <br />select warranted seam and inlay repairs (not to exceed 8), perimeter debris cleaning, Cork <br />infill replenishment (max 1 supersack of cork atI500lbs per year across the 3 visits) if <br />necessary for infill topdressing material, field infill decompaction (only if needed), field <br />magnet sweeping for metal debris, surface temperature reading, static brush in multiple <br />directions to redistribute infill, application of Anti -static spray during and after maintenance <br />service (5 bottles ber session). G-Max testing: one per year to be performed right after 2nd <br />maintenance visit. <br />• Beynon: <br />Beynon service contract options can be customized to fit each individual customers <br />needs. Beynon Sports is committed to providing customers the highest level of workmanship <br />and customer service. Beynon stands behind our products and the experience of working with <br />Beynon Sports. It is our goal that each client that utilizes a sports surface or athletic surfacing <br />component designed and manufactured by Beynon Sports be 100% satisfied. Any <br />deficiencies in providing the highest level of service will be addressed immediately. <br />Beynon Sports employees are committed to diligently executing each of our duties <br />thoroughly and conscientiously. Our highly skilled professionals design, engineer, manage <br />