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C. QMS Knowledge: Powers Bros. has captured the knowledge within the company through <br />work instructions, databases, checklists, and training packages. <br />7.2. Competence <br />Powers Bros. has determined the necessary competence of person(s) doing work under according <br />to the job descriptions and during the hire process ensures that these persons are competent on the <br />basis of appropriate education, training, or experience by evaluating the competency of each new <br />hire. In result of performed pre -evaluation and extended on the job evaluation internal/external <br />training may conducted to cover the recognized competency gap. Records of competency such as <br />resume, and certificates are acquired during the hire process and retained in employee's file. <br />It is Powers Bros. policy that any employee may request training at anytime if the employee feels <br />that training is essential to receive the knowledge and skills required to maintain the requirements <br />of the Standard and Powers Bros. quality management system. <br />7.3. Awareness <br />Powers Bros. ensures that persons doing work under the organization's control are aware of the <br />quality policy, relevant quality objectives, and their contribution to the effectiveness of the quality <br />management system, including the benefits of improved performance, and the implications of not <br />conforming with the quality management system requirements. Record of training employees oil <br />the above -mentioned subject matter is recorded on Employee Training Matrix (QMSF-309) <br />7.4. Communication <br />The downward and upward internal communication follows the layout according to the company's <br />Organization Chart (QMSD-201). <br />Downward communication includes quality policy and objectives, employee handbook, set of <br />procedures for routine tasks, job description, regularly hold management meetings, staff meetings, <br />employee's performance reviews, and posting on Bulletin board. Also, upward communication <br />such as reports to supervisors, one-on-one meetings, Grapevine, Corrective Action Request, and <br />suggestions. <br />Communications with customers and suppliers are determined and managed according to the <br />Quoting and Order Acceptance Procedure (QMSP-103), the Supplier Evaluation Form <br />(QMSF 303) and Supplier Corrective Action Request (SCAR) (QMSF-304) respectively. <br />7.5. Documented Information <br />