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Powers Bros. maintains a documented quality management system as a means to ensure that <br />products and services conform to the specified requirements. Quality System documents are <br />available to all employees through the Company Management Systent (CMM)> <br />Documents>Quality Management Folder. Documents are uncontrolled when printed unless stamp <br />indicated. For more information, see Control of Documents Procedure (QMSP-101) and <br />Control of Records Procedure (QMSP-102). <br />Records at Powers Bros. are controlled to ensure they Remain legible, readily identifiable, and <br />retrievable. This procedure defines the controls needed for the proper identification, storage, <br />protection, retrieval, retention time and disposition of records. For more information, please see <br />"Control of Records Procedure and Quality Record Matrix (QMSP-102)". <br />8. Operation <br />8.1. Operational Planning and Control <br />Powers Bros. has planned, implemented and controlled the processes needed to meet the <br />requirements for the provision of products according to QMS Process Map (QMSD-202). The <br />requirements for products are dictated by customers through technical drawings. models, and <br />purchase request. The indicators for process measurement and monitoring are indicated by <br />Monitoring and Measurement Criteria (QMSD-206) and, needed resources to achieve <br />conformity to the product are determined and provided by support processes including <br />maintenance, calibration, training and document and record control. <br />8.2. Requirements for Products and Services <br />Customer communication is planned and maintained according to Quoting and Order <br />Acceptance Procedure (QMSP-103), where frameworks for product information, changes, <br />inquiries, feedback, complaints, customer properties, contract requirement determination and <br />review are provided. <br />8.3. Design and development of products and services (Does Not Apply) <br />This requirement of ISO 9001:2005 does not apply to Powers Bros. products and processes. The <br />Products are made to customer's requirements Powers Bros. has no role in design and development <br />of products, <br />8.4. Control of Vendor Processes, Products, and Services <br />8.4.1.Purchasing Process <br />A documented Control Procedure for Purchasing (QMSP-114) is followed to ensure that <br />purchased product conforms to the specified requirements. The procedure outlines the extent of <br />control required for Vendors and the purchased product or service. Powers Bros. is responsible for <br />the Quality of Products purchased from all Vendors, including customer -designated sources. <br />