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CITY OF SANTA ANA <br />RFP No. 21-099 Downtown Unarmed Security Guard Services Page 10 of 39 <br /> <br /> responsible for monitoring the site to obtain information regarding this solicitation. Failure to <br />respond to required updates may result in a determination of a nonresponsive proposal. <br />B. COMMUNICATION / CONTACT WITH CITY STAFF <br />Unless otherwise authorized herein, Proposers who are considering submitting a proposal in <br />response to this RFP, or who submit a proposal in response to this RFP, are only to <br />communicate with the assigned Project Coordinator(s), and no other City staff about this RFP <br />from the date this RFP is issued until a contract is awarded. The City will provide all official <br />communication concerning this RFP in writing via the City’s Bid Management System, <br />PlanetBids. <br /> <br />General questions regarding this RFP may be directed to the City's assigned Buyer utilizing <br />the City's PlanetBids system. <br /> <br />The City will not be responsible for or bound by any oral communication or any other <br />information or contact that occurs outside the official communication process specified <br />herein, unless confirmed in writing by the designated Project Manager(s). <br /> <br />C. REQUEST FOR INFORMATION OR CLARIFICATION / QUESTIONS <br />Questions regarding this RFP shall be submitted via PlanetBids. Responses to all questions <br />will be posted on PlanetBids no later than the date and time shown at the schedule of key <br />RFP dates above (if applicable). All prospective Proposers are advised to visit PlanetBids on <br />a regular basis as responses may be posted earlier than the date above (if applicable). <br /> <br />No verbal requests or responses will be accepted. Significant interpretations or clarifications <br />will be addressed via addenda to this RFP. <br /> <br />D. ADDENDA <br />Any changes in RFP from the date of release to date of submittal will result in an addendum <br />or amendment. Notification of such addendum or amendment shall be posted on City’s <br />PlanetBids system, https://www.planetbids.com/portal/portal.cfm?CompanyID=20137. <br />Proposers shall be responsible for monitoring the site to obtain information regarding this <br />solicitation. <br /> <br />E. UNDERSTANDING PROPOSAL <br />It is the responsibility of each Proposer to inquire about any criteria, condition, term, provision, <br />or requirement of the RFP that the Proposer does not understand. Responses to inquiries, <br />if they significantly change or clarify the RFP requirements or any aspect of the procurement <br />process, will be forwarded by addenda to all Proposers. The City will not be bound by any <br />oral responses to inquiries. By submitting proposals, Proposers assert that they have fully <br />read the RFP and any addenda issued by the City, the proposed Contract and any other <br />Contract Documents, and affirm that the terms and conditions stated therein are fully <br />understood and are acceptable to the Proposer. Each Proposer accepts the terms and <br />conditions of the Contract Documents and indicates their ability and willingness to perform <br />the requested services under such terms and conditions. Any exceptions to the terms and <br />conditions set forth in the Contract Document should be clearly noted in each Proposer’s <br />proposal. <br /> <br /> Please direct all questions regarding the procurement process to: <br />Eva Pierce, Buyer <br />City of Santa Ana <br />Finance & Management Services – Purchasing Division <br />Email: epierce@santa-ana.org <br />EXHIBIT 1