Item 32 - Feasibility and Fiscal Evaluation for a Municipal Public Health Agency

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iii. Tasks Necessary for Successful On-Time Completion HMA’s General Approach to Projects HMA’s objective is to support our world-class professionals with the processes, frameworks, and support infrastructure to provide meaningful value to our clients, including the City of Santa Ana. We know that a product or service’s quality is highly influenced by the quality of the process used to develop and maintain it. To deliver the complex products/services this project will require, we realize the need for an integrated approach and effective resources to achieve project objectives. HMA has the project management maturity and know-how to keep a large, multi-faceted project on track. HMA team members have led and completed multiple complex projects involving multiple interrelated tasks, diverse stakeholders, and complex policy and technology issues. Our approach to project management emphasizes accountability, frequent contact with the client project manager, early identification of project risks and constraints, and strategies for proactively countering potential obstacles to project progress. We build and tailor mechanisms to identify, alleviate, and resolve issues before they become barriers to successful and timely completion of the project. HMA knows what makes a project successful. It requires a committed and experienced team to realize the desired outcome for our client. We apply our knowledge and experience gained from similar projects to effectively complete the tasks. Our approach to success is simple yet is the founding principle that our team relies on to assure we exceed our client’s expectations. As part of providing overall management and oversight for the entire project, we will ensure the City of Santa Ana’s designated project manager is continuously aware of the project status. We will particularly ensure the City is aware of the top risks and issues preventing progress on the project or threatening the success of the project. To that end, we will develop and maintain a comprehensive Project Management Plan and provide regular updates to the City. HMA’s Approach to Project Management Our proposed approach consists of four primary analytical work streams that follow the key tasks outlined in the City’s RFP, supported by a robust HMA project management piece. Every HMA project is organized with a project manager from HMA who leads the HMA team and works closely with the client to ensure adherence to the project schedule and budget, and that all tasks are completed and deliverables submitted on a timely basis. HMA understands the importance of managing a project well and is committed to appropriately applying the professional principles of project management, including those in Figure 8. FIGURE 8: PRINCIPLES OF PROJECT MANAGEMENT Project planning and status reporting  Review, refine, and finalize the work plan at the kickoff meeting and assure all aspects of the project are defined in scope and efficiently sequenced for timely completion  Manage the project plan and monthly reporting of progress Staffing, cost, and schedule management  Confirm that staff assigned to the project are appropriate to meet project demands and experience requirements  Manage and adhere to the project schedule and budget as established for each project task  Manage any issues that arise that may cause a delay or excess expenditure Quality management  Review and manage quality control, including review and approval of work products as appropriate for each product Communications management  Assure communications between HMA and the City of Santa Ana are effective in meeting project goals  Manage communications with key stakeholders  Coordinate with all parties as necessary to resolve any issues that may arise EXHIBIT 1