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<br /> <br /> <br /> Page 13 <br /> If either party (Avocette or The City of Santa Ana) identifies a change to project scope, timeline or resourcing, the party identifying the <br />change must notify the other party’s project manager in writing or email with as much detail as possible. <br /> Both parties will review the change request and discuss it with each other as necessary. <br /> A formal Change Request will be drafted that assesses impacts to cost, schedule, scope, and resources. <br /> A formal Change Request may be agreed to by mutual agreement and signature of the parties. <br /> The format of the Change Request document and the supporting processes, reviews and approvals will be agreed by Avocette and the <br />City during Project Initiation and documented in the Project Charter. <br />Project on-Hold <br />It is understood that the potential exists that priorities for the City could be revised requiring the project to be put on-hold. <br />The City must send a formal written request to Avocette in order to put the project on hold. A project can be on hold for up to 90 days after which <br />time, Avocette can choose to cancel the remaining work in the SOW and invoice for all work in progress. Finishing the project will require a new <br />SOW with revised pricing. <br />When a project is put on hold, at minimum, Avocette will need to draft a Change Request to keep some of the Avocette project manager’s time <br />engaged to monitor progress and to resource the project once it comes off hold. The amount of time will be negotiated on a case by case basis. <br />Other Change Request items may be needed as a result of the delay. When a project goes on hold, project resources will be re-deployed and <br />Avocette will need a thirty (30) calendar day notice to re-staff the project. Resumption of the project will be dependent upon Avocette resourcing <br />timelines. <br />When a project is put on hold due to issues with Avocette or the software solution(s), at minimum, Avocette will need to draft a Change Request to <br />keep some of the Avocette project manager’s time engaged to monitor progress and to resource the project once it comes off hold. The amount of <br />time will be negotiated on a case by case basis. Avocette will ensure all required resources are made available to resolve the issue in a timely <br />fashion and restart the project once the issue is resolved. <br /> <br />Assumptions <br />This section contains several assumptions upon which Avocette has relied on in agreeing to perform the Services described in this SOW . If any of <br />these prove to be incorrect, it may cause changes to the project’s schedule, pricing, work product, level of effort required, or otherwise impact <br />Avocette’s performance of the Services described in this SOW . If this occurs, change requests may be required between the City and Avocette.