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<br /> <br /> <br /> Page 15 <br /> The City will provide / purchase / acquire an online merchant account and all related hardware required by the merchant account provider <br />for the handling of credit cards and / or checks for usage on Clariti Community Portal. <br /> The City will provide Avocette resources access to a Development or Test version of the 3rd party system for interface development. All <br />interfaces will be developed against 1 (one), agreed upon version of the 3rd party system. In the event that local development of <br />interfaces is required, the City will provide a workstation with required IDs (e.g. Visual Studio). <br /> The City shall be responsible for determining whether to use or refrain from using any recommendations made by Avocette. <br />2..5.2 Training <br /> Training will be conducted remotely using Microsoft Teams <br /> Should the opportunity for onsite training be available, all on-site Avocette-led training will be conducted at the City facilities. Onsite <br />training decisions are to be made by the project managers and a change order will be required. <br /> The City will provide adequate training rooms/space with sufficient computing capability and network access as needed. <br /> The City project team will provide the necessary staff resources to complete training needs analysis and assist with training planning. <br /> The City is solely responsible for making designated trainees (end-users, , agents, administrators) available for training per the project <br />schedule. If any designated trainee is not available to participate in scheduled training, Avocette is not responsible for making alternative <br />arrangements for missed training. <br /> Each agency and departm ent will receive the same core instruction, customized to the division and role. <br /> The City will be responsible for all training logistics, training scheduling, and the printing of training materials. <br /> The City users will have basic computer skills as a prerequisite for training. Avocette is not responsible for an individual’s response to the <br />training or their capacity to learn or be trained. Specific prerequisite skills include: <br /> End users – proficient in Windows environment and Internet environment, as well as working knowledge of the City business <br />processes and functions. <br /> Technical staff – in addition to the above skills, technical users should have knowledge of: <br /> Moderate to advanced technical knowledge of database design, database usage, syntax management, and Apex. <br /> Familiarity with existing system source data