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<br /> <br /> <br /> Page 16 <br /> Familiarity with existing system design and structure. <br /> The City may request “make-up” or remedial training sessions for initial training provided during system deployment, via the Change <br />Request process for estimated staff hours per session at the specified hourly rate for each training category. <br />2..5.3 Testing <br /> Avocette is responsible for testing the initial configuration of system (unit and quality assurance) and System Integration Testing <br /> The City is responsible for writing User Acceptance Test Scripts. Avocette will provide templates and samples so that the City does not <br />have to start from scratch <br /> The City staff are responsible for User Acceptance Testing <br /> Any the City required integration or regression testing of a new release is the responsibility of the City and will be managed via the <br />Change Management process. <br />2..5.4 Go Live and Go Live Support <br /> “Go Live” definition is that all the Clariti software and is up and running in production. Avocette consulting resources will support the City <br />after “Go Live” for a period of 33 calendar days. The final invoice will be issued at 33 days after “Go Live”. <br />2..5.5 Project Completion <br /> The project is complete once the transition to Avocette’s ServicePlus or whichever on going support the City has chosen, has been <br />completed. If applicable, the specific deliverable acceptance process and financial obligation for “transition to customer support” or <br />“project completion” will commence on the date of the transition to chosen support program. Transition to ServicePlus will occur once all <br />High Priority go-live issues have been resolved and all contractual obligations have been met. <br /> Project Resourcing Assumptions <br />2..6.1 The City of Santa Ana Resourcing <br /> The City will provide a dedicated Project Manager throughout the course of the implementation <br /> The City’s Project Manager will maintain primary responsibility for the scheduling of the City`s employees and facilities in support of project <br />activities