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<br /> <br /> <br /> Page 30 <br /> Avocette Responsibilities: <br />• Work with the City of Santa Ana team to analyze, document and develop the major items in this stage – Data Conversion and <br />Interface development. <br />• Conduct interface analysis sessions, configure and test interfaces. <br />• Assist the City of Santa Ana in set up and validation of merchant account integration <br />• QA test the entire solution prior to turning over to the Readiness stage. This includes testing all system functionality, <br />reporting, interfaces and data conversion. Avocette will provide a document outlining the approach for testing the Proposed <br />Solution. The document will contain at a minimum: <br />o The overall process for unit, integration, system, sanity, smoke, regression, acceptance, performance, and load / <br />stress testing <br />o Test cases to confirm the software works as intended. Test cases will be reviewed by City staff to ensure they adhere <br />to City quality standards <br />o Defines the mechanism for executing performance and load / stress tests and recording the results <br />o Change control process for releasing changes into the test environments <br />o Mechanism City staff will use to report issues uncovered during user acceptance testing <br />o Logic for assigning severity to problems encountered <br />o Entrance and exit criteria for each round of testing <br />• Continue PM activities <br /> City of Santa Ana Responsibilities: <br />• Provide conversion data in acceptable formats, including those data elements requiring special consideration (ex. merging <br />data sources, phasing, etc.) <br />• Provide subject matter experts on the data source to aid Avocette in identifying key components. <br />• Provide subject matter experts on the reports and interfaces to aid in the specifications. <br />• Provide technical support for Data Conversion and Interfaces <br />• Ensure that the document review periods established during Project Initiation and recorded in the Project Plan are adhered to <br />by the City of Santa Ana team <br />• Accept the stage deliverables as per the Deliverable acceptance form and process noted in this SOW. <br />STAGE 5 – Readiness <br />The Readiness stage includes the all required training in preparation for the Deploy stage and the system “Go-Live”. The entire <br />working and system tested solution is presented out of the Build stage as input into Readiness. The timing of some of the training