Item 22 - Agreements for Enterprise Land Management System

Home Browse Search

Page 31 activities will be dependent on resolution of any discrepancies found during UAT. It is critical that appropriate City of Santa Ana representatives are involved in each step of the process to ensure success. This stage requires heavy involvement from the City of Santa Ana project team. • Avocette will provide training for all the Land Management Information System project trainers who will be conducting end- user training. • Avocette will deliver a fully tested system that is ready to move to production for go-live. • Avocette will work closely with the City of Santa Ana IT team to confirm they have the required training and ability to support Land Management Information System project at go-live and after the final project stage – Deploy. In terms of specific deliverables, the following will be executed for this stage: Avocette Responsibilities: • Coordinate with the City of Santa Ana to define training schedule and logistics • Prepare training materials and provide familiarization with the Clariti University site and Salesforce Trailhead. • Deliver training per the specific requirements listed above • Manage and support City UAT staff during the UAT testing • Conduct a UAT kickoff session with all City UAT testing staff • Continue PM activities City of Santa Ana Responsibilities: • Select and prepare the -users who will be participating in the training • Arrange the time and qualified people for the training who are critical to the project success. • Provide suitable facilities to accommodate various training classes. • Ensure that the document review periods established during Project Initiation and recorded in the Project Plan are adhered to by the City of Santa Ana team • Accept the stage deliverables as per the Deliverable acceptance form and process noted in this SOW. Stage Deliverable # Deliverable Name Readiness D25 Training