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Santa Ana 2020 Urban Water Management Plan <br />arcadis.com <br />9-3 <br />9.1.2 Metering <br />The City requires individual metering for all new connections and bills by volume-of-use. All existing <br />connections are metered. <br />The City has a meter replacement and calibration program in place. Over the past 5 years, the program <br />focused on replacing aging meters and those with high use, replacing approximately 500-1,000 meters <br />per year. In 2020, the City Council approved a project proposal to expand the meter replacement and <br />calibration program by implementing and deploying Automated Meter Infrastructure (AMI) and a proactive <br />calibration and testing program focused on periodically testing high use meters. The City will replace all <br />meters to the AMI system over a 42 month period. The City is also upgrading the billing system software <br />and customer portals, etc. <br />In accordance with the City’s municipal code, all new development with over 1,000 square feet of <br />landscape requires the installation of dedicated landscape meters. The City has also adopted a policy <br />requiring individual metering of all users such as individual tenants of commercial plazas, residential <br />condominiums, and apartments. <br />9.1.3 Conservation Pricing <br />There are two parts to the City’s water service charges: a fixed Basic Service Charge and a variable <br />Commodity Charge. The Basic Service Charge is a fixed amount based on the connection’s meter size <br />and is billed bi-monthly. The Commodity Charge is determined by the amount of water served to the <br />property and is measured in hundred cubic feet (HCF). The City also provides private fire water service <br />and recycled water to specific customers and also has a Private Fire Service Charge and a Recycled <br />Water Commodity Charge. <br />The City’s current Commodity Charge rate schedule and Tier Allocation, effective from January 1, 2020, <br />was approved in 2019 and is shown in Table 9-1 and Table 9-2, respectively. <br />Table 9-1: Water Rates Effective January 1, 2020