Item 25 - Warner Avenue Protected Bike Lanes ( Grand Avenue to Oak Street)

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Our QC/QA program is based on the philosophy that: KIMLEY-HORN • Quality is achieved by adequate planning, coordination, supervision, and technical direction; proper definition of the job requirements and procedures; understanding the scope of services; and the use of appropriately skilled personnel performing work functions carefully. • Quality is controlled by assigning a manager to evaluate all work and procedures followed while providing the services. • Quality is secured through the careful surveillance of work activities by individuals who are not directly responsible for performing the initial efforts. • Quality is verified through independent reviews by a qualified staff member knowledgeable of the processes, procedures, documentation, supervision, technical direction, and staffing associated with the project development. QUALITY CONTROL IS While quality control begins with the team assigned to undertake this contract, our QC/QA program will include thorough and independent reviews of the project documents and supporting data by key team members on the team, as well as by Kimley-Horn staff not directly involved in this project. Our QC/QA program will include, but not be limited to, the following procedures: • Our project manager has the complete authority and responsibility to direct all project efforts including QC activities. • An internal "kick-off" meeting will be held with the key project individuals to clearly define the scope of work and objectives of each task. Project decisions will be documented in a matric format initiated by the project manager. • Support evaluations, background information, research, text, or data used to develop a deliverable will be catalogued appropriately in the project folder by the individual involved when the work is performed. • Deliverables will be reviewed and/or checked by the program manager, task leader(s), and other qualified individuals who are not directly performing the initial work activity. • Technical reviews, progress reports, communications, problem reporting/resolution, and variance approvals will be prepared. • Project activities will be closely monitored through Kimley-Horn's MIS program. With this program, we can confirm each of our assignments will maintain a balance between effort needed and revenue needed to complete the assignment. e. Relevant Project Experience Kimley-Horn has enjoyed collaborating with the City of Santa Ana on the Warner Avenue Street Improvement, project as well as on a variety of civil, traffic, and transportation projects in the past including the 17th Street Grade Separation and Bristol Street Utility Undergrounding, OC Streetcar Design Review, 5th Street and Santa Ana Boulevard Bike Lane, Main Street Corridor Improvement, and Fisher Park Neighborhood Water Main Improvement projects. Our experience and lessons learned from these projects means the City can expect the right balance of technical experience, responsiveness, and valuable local knowledge for the successful implementation of this project. Below, we have highlighted our relevant project experience within the last five years. Kimley»)Horn 11 City of Santa Ana i TRRD77006.2020