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database/application administration; Unix (AIX) and Linux (Redhat/Oracle Linux) OS <br />administration; programming, software development and application support. <br />The assigned account manager interacts with SCRRA regularly, scheduling monthly and/or <br />as -needed meetings with SCRRA management. He checks -in with SCRRA IT management <br />on a consistent basis via email or telephone and <br />{Redacted} resources placed communicates regularly with our onsite <br />2 consecutive contracts personnel to ensure they have the tools and <br />8 years' continuous performance knowledge needed to perform the functions of <br />their assigned position. Upon receiving request <br />for resources, the account manager closely works with the recruiting team to identify and <br />deploy qualified resources and remain in close customer and resource contact throughout <br />the engagement. <br />Results: <br />O Expanded coordinated, real-time multi -agency arrival systems through deployment of <br />new and improved version of Trip Planner, updated fare schedules and ticket pricing; <br />loading new promotional fares and creating reports to measure impact of new fares on <br />revenue and ridership <br />O Helped expand transit fare payment options via implementation of new fare collections <br />and mobile ticketing sites <br />O Improved and enhanced communications technology with upgrades to MR PAX <br />Multi -Rail, File Trail, ADP, PageGate, Primavera, Empower <br />O Consistently meets and/or exceeds end user satisfaction through deployment of <br />adequate help desk and desktop support staffing levels with varying degrees of technical <br />expertise and requisite soft skills to support a multi -cultural enterprise environment <br />O Improved corporate reporting efficiencies by implementing continuous business <br />improvement processes, enhancements and customizations to the Oracle E-Business <br />applications suite <br />3.1.5.3 City of Orange (Reference #3) <br />Contact: (Redacted) Senior Desktop Technician, Senior Help Desk Technician <br />W (Redacted) <br />SectorClient <br />Public <br />09/01 /2019 - 06/30/2024 _ <br />Scope of Work: Intratek is the City of Orange's sole source for C ity Qf <br />providing IT managed services via a hybrid business model to <br />support the City and city-wide departments. Currently, the staff ne n V P, <br />we provide are responsible to perform the tasks and duties [ A L I F O R N I A <br />associated with help desk, provide on -site systems support, <br />perform installs, moves, adds and changes, and provide asset management, telephone <br />network and VoIP services. As personnel are needed, the account manager obtains the <br />position description and requirements from the City, engages the assigned senior lead <br />RFP No. 20-124 <br />Information Technology As -Needed Professional Services Page 118 <br />