Item 14 - Agreements for As-Needed Information Technology Services

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We will he glad to transition any personnel you desire from current contractors to our staff. if we need additional personnel, we will use our internal marketing and recruiting personnel who are placement specialists. They (1) recognize the necessity to accurately and effectively communicate with our clients in order to qualify client requirements against candidate capabilities, and (2) understand the technologies that candidates offer to a client. Our skills analysis, database search techniques, and interview processes have been developed over three decades to ensure that we accurately and completely understand the client's needs and then apply that understanding against our database of personnel. We will only provide resumes of qualified candidates; our screening processes are responsive to meeting client needs such that we only present potential candidates who are available in the required time frame and who can genuinely perform the work. The account manager will screen all resumes received from the recruiters prior to being presented to the client. This will ensure that the best possible personnel are presented to the client for the required positions. Our recruiters are technical people experienced in many of the qualifications related to the technical qualifications of the people we place. They are trained to match client requirements against the skills offered by our contract personnel, as presented in their resumes and during our interview/screening process. When necessary, we will perform professional reference checking by contacting references offered by the candidate and, even further, by references offered by the first level references. In many cases, the individuals will have worked for the client before and will not require additional references. We recruit through a variety of techniques: advertising via our internet website, using external recruiting specialists, search of websites offering personnel contacts, word of mouth, customer and employee referral, college and university recruiting, and subscription to recruiting services. Verifying Education, Skills, and Other Qualifications Our policies, practices, and procedures are focused on providing the highest quality, lowest risk, and best valise personnel for our customers Our practices include interviewing first and second level references for prospective employees and verifying education and employment with the registrar and human resources departments of prior colleges and employers, when necessary. We provide drug testing as required for specific contracts or customers. This includes appropriate pre -employment, periodic, random, post -accident, reasonable cause, and follow-up testing. Sierra currently has an account with Quest Diagnostics to perform any drug testing that may be required. We can call or look up the nearest facility and make an appointment for the prospective employee. Since we have an account, the prospective employee only has to show up and we take care of the rest. Sierra's policy number CRR-20 describes our process for drug and alcohol awareness education. We also have an accounts with USAINTEL and TransUnion's "ShareAble for Hires" to perform any kind of background checks that may be required. Our background checks include DMV checks, citizenship checks, and criminal record checks, and verification of education. The background checks can be run prior to the prospective employee starting work or while we are performing interviews and checking references. We can run all the background checks mentioned above, or any subset of the checks, depending on the customer requirements. SIERRA, 3_12 SC20-011 CYBERNETICS Santa Ana IT Professional Services