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EXHIBIT 1 <br />Memorandum: CityNet 2023 Evaluation <br />Page 2 <br />2023 <br />Third Quarter <br />150 <br />1312 <br />125 <br />200 <br />1750 <br />10 <br />Goal <br />2023 <br />Fourth Quarter <br />Pending <br />Pending <br />Pending <br />Pending <br />Pending <br />Pending <br />Actual <br />2023 <br />Fourth Quarter <br />150 <br />1312 <br />125 <br />200 <br />1750 <br />10 <br />Goal <br />Annual <br />600 <br />5250 <br />500 <br />800 <br />7000 <br />40 <br />Goals <br />Total Year to <br />908 <br />4084 <br />783 <br />1419 <br />8076 <br />90 <br />Date <br />CityNet/SMART Staffing: <br />During the contracted period, CityNet provided two to three SMART outreach teams from 7a.m. to 9 <br />p.m., Monday through Friday, and one team covering the time frame of 9 a.m. to 9 p.m. on weekends. <br />SMART outreach workers allowed calls for service to be transitioned to subject matter experts who are <br />highly trained in their profession of homeless services, crisis intervention, mental health, addiction and <br />medical services in order to provide the best response to those we find in need. Calls for service were <br />reported through the MySantaAna app, the community call line and through first responder dispatch <br />centers. By transitioning dispatched calls for service for non -criminal homeless issues previously handled <br />by SAPD Officers to the SMART team, Officers are freed up to respond to calls for service pertaining to <br />criminal activity. Additionally, SMART has assumed the task of transporting individuals from the street to <br />shelter or treatment when contacted by either SAPD, QOLT or other outreach services. <br />Monitored Metrics Review: <br />Below please find a review of metrics monitored pertaining to the CityNet/SMART program. <br />Time Frame <br />LAST YEAR <br />Time Frame <br />THIS YEAR <br />Activity Type <br />01-01-2022 <br />01-01-2023 <br />through <br />through <br />September 15, 2022 <br />September 15, 2023 <br /># of Dispatch Calls Received <br />12,660 <br />18,288 <br /># of Dispatched Calls <br />7,789 <br />8,076 <br /># of Street Exits <br />521 <br />908 <br /># of Outreach Contacts <br />7,749 <br />4,084 <br /># of Unique Individuals <br />3,634 <br />3,787 <br />CityNet Time on Scene for Dispatched Call <br />15 minutes <br />14 minutes <br />(Average) <br />CityNet Total Time on Call (Average) <br />41 minutes <br />45 minutes <br />Dispatch - Number of Calls to Dispatch from the <br />5,071 <br />5,606 <br />Community <br />Dispatch - Number of Calls received from First <br />887 <br />535 <br />Responders <br />Dispatch - Number of My Santa Ana Apps received <br />803 <br />1,334 <br />