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EXHIBIT 1 <br />Memorandum: CityNet 2023 Evaluation <br />Page 3 <br />Dispatch - Number of Proactive Calls I 839 I 244 <br />Monitored Metrics Explained: <br /># of Dispatch Calls Received <br />Total number of calls received by the CityNet Dispatch Center <br />pertaining to issues within the City of Santa Ana <br />Total number of calls CityNet Dispatchers assigned to field <br />resources. The remainder of the calls were: <br />• Requests for information <br /># of Dispatched Calls <br />• Issues outside the City of Santa Ana <br />• Shelter requests <br />• Pertaining to ongoing case management which were <br />routed to case managers <br />• Etc..... <br /># of Street Exits <br />Number of individuals that were exited from the streets <br /># of Outreach Contacts <br />Number of Outreach Contacts with individual persons <br /># of Unique Individuals <br />Number of Unique first time contacts between CityNet personnel <br />and an individual in the field <br />CityNet Time on Scene for <br />Total amount of time CityNet staff was onscene at any particular <br />Dispatched Call (Average) <br />call <br />Total amount of time CityNet staff was assigned to the specific <br />call <br />• Of interest is the increased transportation responsibility <br />assigned to CityNet during 2023 <br />CityNet Total Time on Call <br />. CityNet has become responsible for virtually all field <br />(Average) <br />transportation services from the field and performed 573 <br />transports year to date <br />• As each transport requires a warm hand-off to shelter staff <br />the increased small amount of time per call is <br />understandable and expected <br />Dispatch - Number of Calls to <br />Number of phone calls received from members of the Santa Ana <br />Dispatch from the Community <br />Community pertaining to issues within the City of Santa Ana <br />Dispatch - Number of Calls <br />Number of calls received from either the Santa Ana Police or <br />received from Frist Responders <br />Orange County Fire Authority Dispatch Centers pertaining to <br />issues within the City of Santa Ana <br />Dispatch - Number of <br />Number of MySantaAna app requests received by CityNet <br />My Santa Ana Apps received <br />Dispatchers that are dispatched to CityNet field resources. <br />Number of calls where CityNet staff identified a homeless <br />Dispatch - Number of <br />individual without call for service or app and stopped to make <br />Proactive Calls <br />contact with that person or group to provide outreach and <br />services <br />