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EXHIBIT 1 <br />Memorandum: cityNet 2023 Evaluation <br />Page 5 <br />Priority <br />2019 <br />2020 <br />2021 <br />2022 <br />2023 <br />1 <br />7m 27s <br />5m 51 s <br />5m 18s <br />5m 13s <br />5m 26s <br />2 <br />10m 43s <br />9m 37s <br />9m 46s <br />9m 46s <br />9m 38s <br />3 <br />30m 22s <br />24m 47s <br />26m 49s <br />28m 28s <br />26m 36s <br />4 <br />34m 04s <br />29m 42s <br />31 m 19s <br />32m 08s <br />29m 06s <br />5 <br />49m 13s <br />32m 32s <br />33m 55s <br />38m 13s <br />36m 18s <br />** Response times are computed from when the telephone was answered for incidents received <br />via the 911 telephone lines or else from when the call taker initialized the call for service form <br />until the first unit arrived on scene. Averages are calculated using the mathematical median, <br />which best represents typical response times and minimizes the impact of anomalies on results. <br />They exclude field -generated and administrative incidents.** <br />Type and Quantity of Services Provided: <br />Service Type <br /># of Services Provided <br />Covid Engagements <br />783 <br />Mental Health Assessments <br />78 <br />Medicaid / Medi-Cal <br />72 <br />Hygiene Supplies <br />66 <br />Clothing / Material Donations <br />258 <br />WIC Referrals <br />35 <br />EBT Support <br />28 <br />Social Security / Income <br />52 <br />Housing Referral <br />643 <br />Transportation <br />573 <br />Total Services Offered <br />1,805 <br />