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as strictly necessary to provide Service to the Purchasing Entity. No information <br />regarding Purchasing Entity's use of the Service may be disclosed, provided, rented or <br />sold to any third party for any reason unless required by law or regulation or by an order <br />of a court of competent jurisdiction. The obligation shall extend beyond the term of this <br />Master Agreement in perpetuity. <br />Contractor shall not use any information collected in connection with this Master <br />Agreement, including Purchasing Entity Data, for any purpose other than fulfilling its <br />obligations under this Master Agreement. <br />23. System Failure or Damage: In the event of system failure or damage caused by <br />Contractor or its Services, the Contractor agrees to use its best efforts to restore or <br />assist in restoring the system to operational capacity. <br />24. Title to Product: If access to the Product requires an application program interface <br />(API), Contractor shall convey to Purchasing Entity an irrevocable and perpetual license <br />to use the API, unless otherwise subject to license restrictions and fees. No transfer of <br />ownership of any intellectual property will occur under this Master Agreement. <br />Purchasing Entity grants Contractor a non-exclusive, worldwide, royalty -free right and <br />license to any intellectual property that is necessary for Contractor and its designees to <br />perform the ordered Services. If deliverables are created by Contractor specifically for <br />Purchasing Entity and identified as such in Supporting Material, Contractor hereby <br />grants Purchasing Entity a worldwide, non-exclusive, fully paid, royalty -free license to <br />reproduce and use copies of the deliverables internally. <br />25. Data Privacy: The Contractor must comply with all applicable laws related to data <br />privacy and security, including IRS Pub 1075, as identified in the Order. Prior to entering <br />into a SLA with a Purchasing Entity, the Contractor and Purchasing Entity must <br />cooperate and hold a meeting to determine the Data Categorization to determine what <br />data the Contractor will hold, store, or process and determine whether the security <br />provided meets the Purchasing Entity's legal obligations. The Contractor must <br />document the Data Categorization in the SLA or Statement of Work or Order. <br />Contractor is not responsible for viruses or malware introduced by Purchasing Entity or <br />an end user. Purchasing Entity may not use the Services in ways that would impose <br />additional regulatory or other legal obligations on Contractor unless the parties have <br />expressly agreed to do so in writing. <br />26. Transition Assistance: <br />a. The Contractor shall reasonably cooperate with other parties in connection with all <br />Services to be delivered under this Master Agreement, including without limitation any <br />successor service provider to whom a Purchasing Entity's Data is transferred in <br />connection with the termination or expiration of this Master Agreement. The Contractor <br />shall assist a Purchasing Entity in exporting and extracting a Purchasing Entity's Data, <br />in a format usable without the use of the Services and as agreed by a Purchasing <br />Entity, at no additional cost to the Purchasing Entity. Any transition services requested <br />by a Purchasing Entity involving additional knowledge transfer and support may be <br />Attachment A: Page 16 of 31 <br />