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<br />Iron Mountain Government Solutions City of Santa Ana Document Storage <br />and Imaging Services <br />After each carton is scanned into Iron Mountain’s database, we will wrap each pallet individually and <br />load them onto Iron Mountain’s secured truck. Once each pallet has been loaded onto our truck, we <br />will capture the signature of an authorized SAHA and COSA employee to confirm the transfer of <br />inventory from the SAHA and COSA facility into Iron Mountain’s custody. <br />Upon arrival back at the Iron Mountain record center, Iron Mountain’s courier will unload the pallets <br />and scan each carton to the record center inbound dock. If a carton barcode is not scanned to the <br />inbound dock that was scanned at the SAHA and COSA site, a missing discrepancy will generate <br />that will require immediate resolution. Conversely, if a carton barcode is scanned at the inbound <br />dock that was not scanned onto the truck, an unexpected arrival discrepancy will also require <br />immediate resolution. <br />Within 24-hours of the arrival scan being performed, Iron Mountain will assign each carton a location <br />in our record center. This process requires an initial scan of the SKP RFID W-Label and a scan of <br />the customer identification number to allow each carton to be identified through either Iron <br />Mountain’s internal SKP number or the unique SAHA and COSA number assigned to the carton. <br />Each pallet received from the SAHA and COSA and inbounded at Iron Mountain’s facility will receive <br />a batch report listing of all cartons on the pallet with their assigned SKP and customer number. <br />Once the entire load of pallets has been scanned and assigned a location, Iron Mountain generates <br />a missing location assignment report to identify any carton that received an arrival scan but did not <br />receive a location assignment scan and conversely received a location assignment scan but had not <br />received an arrival scan. If there are any discrepancies identified they are immediately resolved. <br />Within 72 hours of arrival at Iron Mountain’s facility, all cartons will be put away in their assigned <br />location and subsequently scanned which provides an added layer of chain of custody for each item <br />in our record center. When all cartons have been put away in their assigned location, our Record <br />Center Specialist will perform a scan of the pallets batch report to identify any carton that was <br />scanned as part of the location assignment but was not scanned at the identified location. Any <br />identified discrepancies are immediately resolved. The Iron Mountain Records Management team <br />produces daily reports monitoring all cartons either that have not been assigned a location or have <br />not been scanned at their proper location. All material will be accessible in SKP to the Iron Mountain <br />staff and in our customer facing portal, IMConnect, for retrieval once the material has been given an <br />arrival scan upon arrival to the Iron Mountain record center. <br />f. References <br />Iron Mountain has completed Attachment B References and included this form under the <br />Certifications Section. <br />Additional Requirement: Sample Reporting <br />As required from Exhibit I, Scope of Services, Record Storage, item f, Iron Mountain has provided <br />sample reports that can be run from IMConnect on the following page. Reports can be created at <br />time intervals requested by the customer including quarterly, monthly and annually. <br />Use or disclosure of data contained in this page is subject to the restriction on the title page of this submission.18