BEAN SPROUTS - Laserfiche WebLink

Home Browse Search

(a CITY OF SANTA ANA 4.2.3. Use of abusive or profane language. 4.2.4. Substance and/or alcohol abuse. 4.2.5. Any other conduct deemed by the City to be contrary to the best interests of the City. VISITOR SERVICES Customer satisfaction and visitor service is of utmost importance. It is mandatory that our food and beverage concessions be performed in an efficient, courteous manner by staff members that have a clean appearance and are neatly dressed, presenting a positive image for the City. 6. CITY RESPONSIBILITIES 6.1 City will maintain the exterior of the structure and surrounding landscaping; except for any trash and debris around eating area tables and chairs. 6.2 City shall provide paid utilities including: water, trash, electricity, and gas. 6.3 City will communicate with the concessionaire regarding events organized by the City or Friends of Santa Ana Zoo. 6.4 City shall provide City Employee Contacts as liaison for communication and problem resolution. 6.5 City will aim to provide a minimum 90-day notice for any changes to food service operations based on potential changes made due to the implementation of the Zoo or Parks Master Plans. 7. CITY'S INTERNAL AUDITOR 7.1. The City's Internal Auditor may review the Proposer's operation periodically to assure compliance with the Agreement between Proposer and City. B. SANTA ANA ZOO AT PRENTICE PARK In addition to citywide concession services, Contractor shall operate the food concession facility at the Santa Ana Zoo and provide alcohol beverage pouring services. The concession building totals 2,488 sq. ft. of which 704 sq. Ft. (floor plan attached) is provided for food preparation and sales. Friends of Santa Ana Zoo (FOSAZ) operates the gift shop and has exclusive rights for the gift shop and souvenir items; however, the food service concessionaire may sell souvenir drink cups. The Zoo concession facility is a full service food operation that is capable of providing a variety of hot and cold meals, beverages, and snack food items. Contractor shall be responsible for providing the equipment necessary for their food service and vending operations. The Zoo has a large private picnic area and 150-seat amphitheater that is suitable for private parties up to 500 people, which can be used for catering private and company picnics as well as after-hours events sponsored by the City or FOSAZ. Private parties, however, are under no obligation to use the Zoo's concessionaire. The City and/or FOSAZ reserve the right to hire another caterer for special events of City of Santa Ana RFP No. 23-040 Page 22 of 49