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City of Santa Ana I Translation and Interpretation Services I RFP No. 24-022A <br />iD'__' <br />in business out of San Diego corporate office alone, IU has worked to fulfill this mission; our database, <br />which currently contains a large pool of over 10,000 interpreters across the nation, offers on -site, <br />telephone, video remote interpretation, captioning, transcription, and document translation in over <br />200 languages for all your written communication needs. Interpreters Unlimited has been a leading <br />provider of interpretation and translation services with a proven track record of expertise and experience <br />in facilitating effective communication across language barriers. With a commitment to linguistic <br />accuracy, cultural sensitivity, and excellence in customer service, we have established ourselves as a <br />trusted partner in the language services industry. IU has managed hundreds of simple to complex <br />contracts for medical institutions across the nation. We currently service over 2,000 contracts and <br />continue to experience year -aver -year growth. <br />• Private Corporation <br />• Small Business <br />• Minority Owned Business <br />• 30 Employees <br />• 10,000 interpreters available <br />• In business since 1970 <br />Nearest OrganiIatlon Andress: 8943 Calliandra Road, San Diego, CA 92126 <br />Management - We have identified the most experienced members of our professional <br />staff to assume the required Key Personnel roles for the proposed contract. <br />Our Vice President, Shamus Sayed, will be the Principal Agent. Responsible for overseeing all staff <br />authorized to sign all contract documentation and conduct presentations. Our Director of Client <br />Relations, Laura Firenzi, will be Project Manager and primary point of contact for the City of Santa Ana. <br />She will oversee the Quality Assurance Manager, IT Support, and Accounting Manager <br />Principal Agent: Shamus Sayed, shamus.sayed@interpreters.com, (858) 866-1130 <br />Project Manager: Laura Firenzi, laura.firenzi@a interpreters.com, (858) 356-8555 <br />All Key Personnel will be available to the City for monthly or quarterly meetings as needed, and, although <br />each individual assigned to a Key Personnel position will have unique responsibilities to uphold, all will <br />work together in a cross -functional capacity - and in full collaboration and cooperation with the City of <br />Santa Ana -throughout the full term of this proposed contract. Each of these key personnel will oversee <br />and direct their respective departments. <br />Key Personnel Experience <br />Our Principal/Senior Staff will be available as much as needed. IU will dedicate a team member 100% <br />towards this contract, who will be further supported by the Project Manager (Laura F.) and our Vice <br />President (Shamus S.). Ourteam is available 24 hours a day, 7 days a week. All the staff noted are CURRENT <br />FULL-TIME EMPLOYEES. <br />Key Personnel Matrix <br />- - <br />NAME, TITLE & YRS. OF CONTACT PROJECT ROLE <br />EXPERIENCE <br />Shamus Sayed, Vice President, Contract Manager -Overall Contract Management <br />Chief Operations Officer Phone: (858) 866-1130 and Coordination Execution of Subcontracting <br />15 years shaimus.sayed@interpreters.corn a Plans <br />interpretation (0 translation Mtranspurtatiun f 11 sign language <br />8943 Calliandra Rd, San Diego, CA 92126 / phone 800.726.9891 / Fax 800.726:9822 <br />Page 3 of 33 <br />