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iv. IKC confirms that we can provide all identified project plan changes including: <br />Test Scripts, Additional Onsite Presence, Phase 1 initial go -live requirements and <br />Phase 2 post go -live requirements as part of any awarded contract. <br />IK Consulting staff brings over 25 years of experience in implementing and <br />managing Accela systems across various jurisdictions. Implementation services <br />include: project management, business process analysis, system development, <br />migration, training, report writing, and administration of land development, asset <br />management and licensing software. <br />Since our founding, IK Consulting, LLC has supported around 50 jurisdictions on <br />Legacy products. Since 2010, we have successfully migrated or implemented the <br />Accela Civic Platform in numerous jurisdictions. Additionally, we have partnered <br />with Accela, Inc. to provide augmentation services and have directly contracted <br />with nearly 200 jurisdictions to deliver comprehensive support, including <br />reporting, configuration, scripting, and training. <br />The detailed project plan for Phase 1 is attached as Appendix A and the revised <br />cost proposal is also includes as the Santa Ana — Price Sheet—IKC—Revised <br />spreadsheet. <br />4. Per the clarification request, the City requests the Proposer to describe their training plan to <br />ensure the City is prepared to operation the system prior to go -live. <br />A. IKC offers several training classes for Administrators, Report Writers and End Users. For <br />the implementation of Civic Platform, we recommend all of the following training classes <br />to help thejurisdiction teams develop the necessary knowledge, skills and competencies <br />to utilize and manage the Civic Platform. Learning objectives and target staff for each <br />class below can be found in the attached Appendix B. <br />ADMINISTRATOR TRAINING <br />Class <br />Duration <br />Max Class Size <br />Core Team <br />2 Days <br />12 <br />Civic Platform Administrator <br />3 Days <br />12 <br />Civic Platform User Experience <br />2 Days <br />12 <br />EMSE Basics <br />1 Day <br />6 <br />Citizen Access Administrator <br />1 Day <br />12 <br />AGIS Admin <br />'/z Day <br />12 <br />REPORT WRITTER TRAINING <br />Class <br />Duration <br />Max Class Size <br />Report Training Workshop <br />4 Days <br />6 <br />END USER TRAINING <br />Class <br />Duration <br />Max Class Size <br />Core Team Training <br />2 Days <br />12 <br />End User Training (10 classes) <br />1.5 Days <br />15 <br />