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Reina Schmid <br />IK Consulting, LLC - PO Box 17661, Tucson, AZ 85731 <br />r�,_ I W�El <br />reina.schmid0ikcpartners.com <br />SUMMARY OF QUALIFICATIONS <br />I am a detail -oriented business analyst with strong troubleshooting and problem solving skills. I have <br />twenty-five years' experience in the public sector with a focus on work management including twenty years <br />as an Information Technology professional performing process analysis and implementation of Enterprise <br />Resource Planning (ERP) systems, Enterprise Asset Management (EAM), Work Management and <br />Timekeeping systems. I am dedicated to outstanding customer service coupled with effective project <br />management which has resulted in exceptional client relationships. <br />PROFESSIONAL EXPERIENCE <br />IK Consulting, LLC, Tucson, AZ <br />Senior Implementation Specialist <br />August 2016 - Present <br />Leads sessions with system analysts, project managers and subject matter experts to collect data, current <br />processes, associated documents and other information and creates configuration documents that <br />describe how the system will be implemented. Responsible for configuring required functionality including <br />EMSE scripting, expressions, user defined fields, workflow processes, inspections and user group <br />security. Assess customers' needs throughout the project and provide follow up with best practice <br />strategies for full implementation and/or resolution. <br />Tucson Medical Center, Tucson, AZ <br />Senior Business Systems Analyst February 2014 - July 2016 <br />Elicit functional requirements and design documents for proposed software systems, interfaces, <br />customizations and reports. Perform analysis and evaluate business processes and user needs with the <br />goal of implementing best practices. Perform fit gap analysis, workshops, site visits, process mapping <br />(workflow), questionnaires, prototyping, use cases and brainstorming. Support quality assurance by <br />reviewing system level testing of development activities including reports, interfaces, conversions, <br />customizations and performing acceptance testing of the application against requirements including <br />patches, upgrades, new software and hardware. Document creation and testing of implementation plans <br />and technical review to comply with change control procedures. Design and deliver end user training and <br />job aides including quick reference materials and step by step procedures. <br />Desert Diamond Casinos and Entertainment, Tucson, AZ <br />IT ERP Business Systems Analyst February 2012 - January 2014 <br />Responsible for working with subject matter experts to define requirements for commercial off the shelf <br />(COTS) applications as well as in-house customized applications and reports. Conduct Fit/Gap analysis, <br />process mapping of As Is as well as To Be business processes and design test scripts for all phases of <br />testing (unit, system and user acceptance). Facilitator of a five member core team tasked with <br />implementing PeopleSoft Benefit Administration for 1200+ employees. Project was implemented <br />successfully on time and significantly under budget. Design and maintain PeopleSoft Financial Requisition <br />workflow for 130+ requesters and 100+ approvers. <br />50 <br />Reina Schmid Page 1 <br />