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CITY OF SANTA ANA <br /> Significant interpretations or clarifications and responses to questions received by the <br /> deadline will be addressed via addenda to this RFP, which will be released and posted on <br /> PlanetBids under the "Addenda/Emails" tab. <br /> General process questions may be directed to the following: <br /> Megan Ornelas <br /> Buyer <br /> Email: MOrnelas@santa-ana.org <br /> D. EXCEPTIONS <br /> Requests submitted for City's consideration of proposed terms and conditions, including <br /> modifications to the City's RFP and/or Contract terms and conditions must be submitted by <br /> the deadline for questions. Such requests should include an attachment in Word or PDF <br /> format on formal company letterhead that shows the requested modifications. City may reject <br /> or strike any requests for exceptions or additional terms and conditions related to Agreement, <br /> RFP, and insurance and indemnification terms and conditions. <br /> E. ADDENDA <br /> Any changes in RFP from the date of release to date of submittal will result in an addendum <br /> or amendment. Notification of such addendum or amendment shall be posted on City's <br /> PlanetBids system, https://www.planetbids.com/portal/portal.cfm?CompanylD=20137. <br /> Proposers shall be responsible for monitoring the site to obtain information regarding this <br /> solicitation. <br /> F. UNDERSTANDING PROPOSAL <br /> It is the responsibility of each Proposer to inquire about any criteria, condition, term, provision, <br /> or requirement of the RFP that the Proposer does not understand. Responses to inquiries, <br /> if they significantly change or clarify the RFP requirements or any aspect of the procurement <br /> process, will be forwarded by addenda to all Proposers. The City will not be bound by any <br /> oral responses to inquiries. By submitting proposals, Proposers assert that they have fully <br /> read the RFP and any addenda issued by the City, the proposed Contract and any other <br /> Contract Documents, and affirm that the terms and conditions stated therein are fully <br /> understood and are acceptable to the Proposer. Each Proposer accepts the terms and <br /> conditions of the Contract Documents and indicates their ability and willingness to perform <br /> the requested services under such terms and conditions. Any exceptions to the terms and <br /> conditions set forth in the Contract Document shall be submitted to the City by the deadline <br /> to submit requests for information or clarification/questions set forth herein. <br /> G. PROPOSAL CONTENTS <br /> Proposals are to be prepared in such a way as to provide a straightforward, concise <br /> delineation of capabilities to satisfy the requirements of this RFP. Colored displays, <br /> promotional materials, photographs etc., are not necessary or desired. Emphasis should be <br /> concentrated on conformance to RFP instructions, responsiveness to the RFP requirements, <br /> and on completeness and clarity of content. Digital dividers and clear organization of content <br /> and material are encouraged. <br /> 1. Statement of Qualifications (SOQ) <br /> SOQ must include a Table of Contents and be limited to a maximum of 20 pages <br /> (excluding section dividers and exhibits). The page limitation includes all appendices, <br /> City of Santa Ana RFP 24-076 Page 6 of 73 <br />