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L\, ACCENT ON LANGUAGES Interpreting Service: • The PM ensures close collaboration between the client and the interpreter. • The PM also ensures alignment on the job specifics, terminology, preparation, and equipment needs. o The Project Manager provides a brief to the interpreter(s) with all the specifics of the assignment. o The interpreters will arrive at the venue at least 15 minutes in advance (or log in to the phone call/video call). During the actual interpreting service, Mines will be able to contact the Project Manager directly regarding any questions. Mines will dismiss the interpreters upon completion of the service. Feedback Integration and Flexible Reporting: • Encourage open feedback loops throughout the process. • Proactively address concerns and optimize performance based on insights. • The PM will provide comprehensive reports periodically or on an ad-hoc basis to meet all client needs. Video Remote Interpreting Accent offers several video remote solutions to the City. The workflow is similar to the face-to-face interpretation. We also uphold the same high standards when it comes to our interpreter and interpretation quality, professionalism, and technicality. For scheduled appointments, Accent offers three (3) solutions to schedule and host video remote interpreting services: Zoom, Microsoft Teams, and Accent's own proprietary video platform (powered by Interpreter Intelligence). If staff members at the City prefer to work with certain face-to-face, on-site interpreters, several of these scheduled video methods allow the same trusted on-site interpreters to use video remote services seamlessly. In addition, Accent on Languages offers Zoom services to host conference-style events for over 200 participants, including simultaneous interpretation channels embedded in the Zoom application, with multiple language channels available to the audience. Take note multiple simultaneous interpretation channels are available only with professional-level Zoom accounts, and this feature might not be available with the Zoom tiers used by the City. Accent can also organize interpretation services using other popular cloud-based communication platforms such as Google Meet, Cisco-Webex, etc. Accent does not provide hardware (computers or devices) to access these platforms, but our project managers can assist staff and customers in the use of these platforms. Accent offers a proprietary scheduled video interpreting platform powered by Interpreter Intelligence'. This platform can help the City meet HIPAA requirements. To prepare properly for this new service, an implementation plan has been designed to cover the necessary onboarding of the City's personnel. Accent on Languages Response 24-022A 7 Volume I-SOQ