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ACCENT ON
<br /> LANGUAGES
<br /> Specific instructions about how to use the scheduled VRI platforms, minimum requirements,
<br /> equipment needed, etc. will be provided in advance to all participants before every meeting,
<br /> including links to manuals, guides, and demo videos.
<br /> The Accent — Interpreter Intelligence' scheduled platform does not require the installation of
<br /> third-party applications, only the use of a typical Internet browser is requested (such as Firefox,
<br /> Chrome, etc.), and the use of a device with camera and microphone capabilities. Our system is
<br /> compatible with: Mac & PC desktops, iPhones,Android smartphones, and tablets.
<br /> Professional Audio Equipment for Events and Conferences
<br /> Accent also offers professional audio equipment for interpreting services. We can serve small
<br /> meetings or large audiences, and our equipment is compatible with any Audio/Video system.
<br /> Please consult with the Account Manager if these services are ever needed by the City. If audio
<br /> equipment is requested for a conference event, the following additional requirements also
<br /> apply:
<br /> • Type of room (conference room, meeting room, auditorium, etc.)
<br /> • Type of Public Announcement/Audio Visual systems available on location
<br /> • Interpreters' booth requirements (availability on location, full booth or table-top, etc.)
<br /> Telephonic Interpretation for On-Demand Communication
<br /> Accent, together with Accent on Languages, offers on-demand telephonic interpretation
<br /> services 24/7/365, proficiently covering a spectrum of 40+ languages, including but not limited
<br /> to Arabic, Burmese, Cantonese/Yue, Creole, Farsi, French, Georgian, Hindi, Italian, Korean, South
<br /> Korean, Mam, Mandarin, Pashto, Portuguese, Punjabi, Russian, Spanish, Urdu, Vietnamese, and
<br /> many more. With a robust team of 400+ linguists and an additional pipeline of 500+ linguists in
<br /> the process of onboarding, Accent stands ready to meet the linguistic needs of our valued
<br /> clients.
<br /> • Ad-hoc Calls: Accent provides a 1-800 number that is used to access an interpreter in the
<br /> desired language 24/7, on-demand. The average ring for each call is 4 to 30 seconds.
<br /> • On-Demand Scheduled Calls: Accent provides for a scheduled call service. This means
<br /> that the City may schedule an audio or video call for either the same day or a future
<br /> date. Scheduled calls are recommended for special circumstances, including, but not
<br /> limited to, calls expected to last for more than 1 hour in duration, calls involving
<br /> languages of lesser diffusion, and calls requesting interpreter preference (i.e. specific
<br /> interpreter, gender, etc.).
<br /> Average response time
<br /> User calls will be picked up within 5 seconds and callers will have the option of either selecting a
<br /> language and being connected to an interpreter directly or connecting with a Customer Service
<br /> Assistant. Connection to a live assistant will happen within the 10-second timeframe.
<br /> Accent on Languages Response 24-022A 8
<br /> Volume I-SOQ
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