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City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A in business out of San Diego corporate office alone, IU has worked to fulfill this mission; our database, which currently contains a large pool of over 10,000 interpreters across the nation, offers on-site, telephone, video remote interpretation, captioning, transcription, and document translation in over 200 languages for all your written communication needs. Interpreters Unlimited has been a leading provider of interpretation and translation services with a proven track record of expertise and experience in facilitating effective communication across language barriers. With a commitment to linguistic accuracy, cultural sensitivity, and excellence in customer service, we have established ourselves as a trusted partner in the language services industry. IU has managed hundreds of simple to complex contracts for medical institutions across the nation. We currently service over 2,000 contracts and continue to experience year-over-year growth. • Private Corporation • 30 Employees • Small Business • 10,000 interpreters available • Minority Owned Business • In business since 1970 Nearest Organization Address: 8943 Calliandra Road,San Diego, CA 92126 Management - We have identified the most experienced members of our professional staff to assume the required Key Personnel roles for the proposed contract. Our Vice President, Shamus Sayed, will be the Principal Agent. Responsible for overseeing all staff authorized to sign all contract documentation and conduct presentations. Our Director of Client Relations, Laura Firenzi, will be Project Manager and primary point of contact for the City of Santa Ana. She will oversee the Quality Assurance Manager, IT Support,and Accounting Manager Principal Agent:Shamus Sayed,shamus.sayed@interpreters.com,(858)866-1130 Project Manager: Laura Firenzi, laura.firenzi@interpreters.com,(858)356-8555 All Key Personnel will be available to the City for monthly or quarterly meetings as needed,and,although each individual assigned to a Key Personnel position will have unique responsibilities to uphold, all will work together in a cross-functional capacity—and in full collaboration and cooperation with the City of Santa Ana—throughout the full term of this proposed contract. Each of these key personnel will oversee and direct their respective departments. Key Personnel Experience Our Principal/Senior Staff will be available as much as needed. IU will dedicate a team member 100% towards this contract, who will be further supported by the Project Manager (Laura F.) and our Vice President(Shamus S.).Our team is available 24 hours a day,7 days a week.All the staff noted are CURRENT FULL-TIME EMPLOYEES. Key Personnel Matrix NAME,TITLE&YRS.OF CONTACT PROJECT ROLE EXPERIENCE Shamus Sayed,Vice President, I Contract Manager-Overall Contract Management Chief Operations Officer I Phone:(858)866-1130 and Coordination Execution of Subcontracting 15 years shamussayed@interpreters.com I Plans 41 interpretation itit try i ,tio; jtransportation ill sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 3 of 33