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3/88 DUE TO POOR CONDITION ORIGINAL DEs'~ROYED ' CI. Tt' OF SAllTA ANA RELATIONS ASSlSTA~.% DEFINITION Under direction, works with citizen groups, civic organizations and governmental agencies in developing and implementing community relations programs directed toward the better- ment of the City's social, cultural and physieal well-being. BXANPLES OF DUTIES Meets with cormmunity groups with the object of improving community relations and advises on courses of action in specific problem areas; assists groups in analyzing and evalua- ~tng community conditions and needs and assists in establishing goals and techniques for ~ execution of community relations programs; provides oral and written information to :izens, citizen groups, civic organizations and governmental bodies at ali. levels, and ~aks before groups on subjects related to community relations; investigates and studies uplaints and counsels with citizens on a wide variety of problems and assists indivi- ~als or groups in solving difficulties in inter-group or inter-personal relationships; .erves as liaison between members and representatives of community groups to develop and maintain communications between such groups and the City government; reviews various federal and state aid programs for municipalities to determine possible areas of assist~ an~e; collects data and prepares the formal application by the City; assists in the supervision of community center and community relations staff; assists in the preparation, of proposed budgets covering community relations operations; performs related work~. ~equired, ,, ~ -, DISTINGUISHING FEATURES OF THE CLASS An employee in this class is responsible for the applicatio~ of knowledge and skill to community relations problems and solution-finding, Exercises a considerable amount of independent judgement and initiative in carrying out assignments, Emphasis is placed on establishing an effective working relationship with minority or disadvantaged resi- dents of the community, Supervision is received directly, from the Assistant to the City Manager-Co~nunity Relations, ASIC REqUIRm mTS Education equivalent to graduation from a four-year college or university with a degree in a behavioral science, public or business administration, or related field. Respon- sible work experience in pubiic administration or related field concerned with the improvement of intergroup relations, social development or public or private community improvement may be substituted for up to two years of college on a year for year basis. DESIP, ABL~,~q~]LEDGE,,' ~ILLS AND ABILITIES Kno¥1edge of the causes and effects of racial, religious and ethnic social problems on all social strata; knowledge of the principles.of counselling and guidance; ability to organize groups and direct group activity; ability to ~ork with and speak before the general public, community leaders and people of various cultural, socio-economic and ethnic backgronnds; ability to analyze various types of community relations problems and to make recommendations as to their solution; ability to prepare and present com- plete and accurate reports; ability to assist in the coordination of the planning ~n}! administration of the community relations program with community relations staff, C~ty departments and with community organizations.