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CITY OF SANTA ANA POLICE RECORDS SUPERVISOR II DEFINITION Under direction, directs, supervises and coordinates a very large group of employees assigned to the day shift operation of the central records section o~ the Police Department. EXAMPLES OF DUTIES Consults with administrative superiors regarding operational policies, procedures and priorities; prepares work schedules and production standards; plans, organizes, assigns, supervises and coordinates the activities of a large group of employees engaged in performing a wide variety of complex clerical work involved in preparing, processing, maintaining, and retrieving a very high volume of police data, reports and records of crime, criminals, investigations, arrests, accidents, complaint incidents, etc.; reviews work in progress or upon completion; analyzes and resolves problems arising from work in progress; adjusts work assignments, procedures and priorities to expedite workflow; coordinates activities with line units served; investigates and takes appropriate action on complaints regarding operation and personnel supervised; participates in the selection, training and evaluation of personnel; motivates personnel to achieve work goals; maintains discipline and resolves or participates in the resolution of employee grievances; observes and strictly enforces security regulations and procedures pertaining to the processing and maintenance of confidential records and reports; prepares activity reports and special studies; estimates inventory needs and requisitions supplies; assists in the preparation of budget estimates and the control of expenditures; may be required to supervise the operation of two or more shifts in the absence of other supervisory personnel or assume responsibility for directing all three shifts of the Records Section in the absence or at the direction of the Police Records Manager; and performs other related duties as required. .DISTINGUISHING FEATURES OF THE CLASS This single-position class differs from the lower level class of Police Records Supervisor I in that the incumbent is responsible for supervising the busiest shift with the largest number of employees (over 50% of the Records Section personnel). Work requires the exercise of initiative and mature judgement in the application of a specialized knowledge of complex clerical functions and procedures gained through considerable on-the-job experience. Reports to Police Records Manager. RECOMMEndED MINIMUM QUALIFICATIONS Education equivalent to graduation from high school supplemented by coursework in office management and two years full-time experience in supervising the activities of a law enforcement or courts records management operation, or any equivalent com- bination of training and experience which provides the following knowlege, skills and abilities: Good knowledge of: modern office practices, procedures, systems equipment and standard clerical techniques involved in classifying, indexing, processing, filing, retrieving and controlling a large volume of records and reports; the basic principles and techniques of supervision. Working knowledge of office management principles and practies. Ability to: plan, organize and supervise the work of a moderate to large sized group of general and specialized clerical employees in a manner conductive to full performance and high morale; exercise initiative, judgement and resourcefulness in carrying out operations and meeting work problems; and understand and follow complex oral and written instructions.