Laserfiche WebLink
<br />. @ <br />City of Santa Ana, CA. VINE Program Proposal <br /> <br />4.4 <br /> <br />Notification Methods <br /> <br />The VINE system uses different communication mediums to notify the victims regarding <br />the change in the custody status of an offender or the new development in court and case <br />status. <br /> <br />4.4.1 Phone Notification <br /> <br />The most prominent method of victim notification is via the telephone. Depending on the <br />urgency of the event and whether the life of victims is in immediate danger, different types <br />of call patterns are used to notify the victims. The following describes the standard <br />notification calling patterns. <br /> <br />The VINE service provides two different notification calling patterns based upon the type <br />of notification. The "EMERGENCY" calling pattern begins immediately after the event is <br />detected. A failed connection occurs when a busy or no answer is received. All other calls <br />are considered valid connections. <br /> <br />When a failed connection occurs, the next call is made 30 minutes later. When a valid <br />connection occurs but a valid PIN is not entered, the next call is made 2 hours later. This <br />pattern continues until either a valid PIN is entered or a period of 24 hours expires. <br /> <br />The second calling pattern is "NON-EMERGENCY". Information notices in this category <br />do not represent an immediate safety issue. These calls will be restricted to 7:00am to <br />9:00pm (customer's local time). A failed connection occurs when a busy or no answer is <br />received. All other calls are considered valid connections. <br /> <br />When a failed connection occurs the next call is made 30 minutes later. When a valid <br />connection occurs but a valid PIN is not entered, the next call is made 2 hours later. This <br />pattern continues until either a valid PIN is entered or a period of 48 hours expires. <br /> <br />Calls are either considered a "FINAL" notification to the victim (i.e., transfer out of <br />jurisdiction or death) or "NOT FINAL" (i.e., court hearing notice, arrest, or advance <br />release notice). When notifying the victim of a "FINAL" notice of any type (i.e., release, <br />transfer out of jurisdiction), VINE will wam the victim that the call is final, and the victim <br />needs to register again for future notification should the offender be brought back to the <br />jail. <br /> <br />Calls will be made in the language the caller selects at registration. If the language is <br />unknown, VINE will repeat the greeting message and the language options in multiple <br />languages for the victim to select. Deviations ftom the standard calling patterns may result <br />in higher ongoing service fees. <br /> <br />All information contained in this proposal (Ver. 6.3) is the <br />confidential and proprietary property of Appriss. Inc. <br /> <br />Page 16 <br /> <br />01/01/2001 <br />Proposal # 100901228-01 <br />